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For Companies At a Glance
- Tasks: Lead fee management, ensuring accuracy and compliance across Medserv's systems.
- Company: Join Medserv, a leading Irish company in medical billing and practice management.
- Benefits: Enjoy competitive salary, private medical, gym membership, and professional development.
- Why this job: Make a real impact on healthcare billing accuracy while working with innovative technology.
- Qualifications: Experience with billing systems and strong analytical skills required.
- Other info: Full-time role with hybrid options and opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
About Medserv
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview
The Fee Governance Lead is responsible for the accuracy, integrity and timeliness of all fees and pricing held within the Medserv systems. They act as the business owner for the end-to-end fee management lifecycle, ensuring fee schedules from clients, insurers and automated scrapers are validated, updated, and maintained. The role underpins Medserv's billing accuracy, revenue assurance, and operational efficiency across the UK and Ireland.
Duties and Responsibilities
- Own and maintain all fees and pricing rules (including clinical indicators (IRL) and diagnostic codes (UK)) held within ProcCode database and related systems.
- Ensure all Insurer and client fee schedules are accurate, up-to-date, and applied correctly across UK/IRL.
- Validate, approve, and publish fee updates into production systems.
- Ensure all fees are consistent, compliant with rules, and aligned with contractual agreements.
- Manage audit trails for fee changes and version control of schedules.
- Run periodic reconciliation checks to ensure no drift between system fee values and authoritative sources.
- Monitor the performance of web-scraping bots used to ingest insurer fee schedules.
- Flag and follow up on scraper failures, changes to insurer websites, or mismatches in extracted data.
- Validate scraper outputs before writing to the database (human-in-the-loop control).
- Act as primary liaison with insurers regarding fee schedule updates and clarification queries.
- Implement mitigation strategies, including controls for changes, QA steps, and escalation paths.
- Track KPIs such as data accuracy, update SLAs, fee-related error rates, and part-paid investigations.
- Identify inefficiencies in fee management processes and propose improvements.
- Provide training and support to teams on fee processes and procedures.
- Suggest improvements to workflow, logic, and user experience.
- Define repeatable processes, SLAs and controls for how fees are managed.
- Work with IT to resolve bugs in the fee logic, scraper logic, front-end UI, and ProcCodes behaviour.
- Help shape the roadmap for future fee automation and tooling.
Requirements and Skills
- Extensive experience of the Medserv billing system
- Strong knowledge of client and insurer fees and pricing schedules
- Ability to communicate and collaborate with multiple teams effectively
- An analytical approach
- Advanced Excel skills.
Package and Benefits
- Salary DOE
- This role is based in our Haywards Heath office full time with hybrid working available post probation
- Private Medical
- Life Assurance
- Gym membership
- Maternity and Paternity leave
- Holiday Plus Scheme to purchase additional leave
- Dedicated EAP
- Pension contribution
- Professional development opportunities
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter schemes and bike to work
- Maternity and Paternity leave (T&C's apply)
- Workcation options
Additional Info
This is an initial 12 month secondment. This is a full-time position with the option for Hybrid working. All offers of employment are subject to a valid work permit. Role commences immediately.
Fee Governance Lead in England employer: Medserv
Contact Detail:
Medserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fee Governance Lead in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Medserv and understanding their values. Be ready to discuss how your skills align with their mission of delivering results and collaborating positively.
✨Tip Number 3
Practice common interview questions and prepare your own. Show us that you're not just interested in the role but also in how you can contribute to Medserv's innovative approach to fee governance.
✨Tip Number 4
Apply through our website for the best chance at landing the job. Tailor your application to highlight your experience with billing systems and your analytical skills, making it clear why you're the perfect fit for the Fee Governance Lead role.
We think you need these skills to ace Fee Governance Lead in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Fee Governance Lead role. Highlight your experience with billing systems and fee management, and don’t forget to mention any relevant skills like advanced Excel knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for accuracy and integrity in fee management. Share specific examples of how you've improved processes or ensured compliance in previous roles.
Show Off Your Analytical Skills: Since this role requires an analytical approach, be sure to include examples of how you've used data to drive decisions or improve efficiency. We love numbers, so don’t hold back on showcasing your achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Medserv
✨Know Your Numbers
As a Fee Governance Lead, you'll be dealing with a lot of figures and data. Brush up on your knowledge of client and insurer fees, pricing schedules, and the Medserv billing system. Be ready to discuss how you've managed fee accuracy in the past and any tools or methods you used.
✨Showcase Your Analytical Skills
This role requires a keen analytical approach. Prepare examples of how you've identified inefficiencies in processes and proposed improvements. Think about specific situations where your analytical skills made a difference, especially in fee management or data accuracy.
✨Communication is Key
You'll need to liaise with various teams and insurers, so demonstrate your communication skills. Prepare to talk about how you've collaborated with different departments in previous roles. Highlight any experience you have in training others on complex processes, as this will show your ability to convey information clearly.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. For instance, how would you handle discrepancies in fee schedules? Think through potential challenges you might face in the role and prepare your responses. This will show that you're proactive and ready to tackle issues head-on.
