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For Companies At a Glance
- Tasks: Drive commercial growth and strategy in healthcare services, focusing on client acquisition and retention.
- Company: Join Medserv, a leader in medical billing and practice management solutions.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of healthcare.
- Why this job: Make a real impact in healthcare by leading innovative commercial strategies.
- Qualifications: 12+ years in senior commercial roles within healthcare, with strong negotiation and leadership skills.
- Other info: Be part of an executive team driving growth in a fast-paced environment.
The predicted salary is between 72000 - 108000 £ per year.
Respectfully, we are not engaging external recruitment agencies for this role. Please do not contact the hiring manager directly; any unsolicited approaches will be screened.
Overview
The Chief Commercial Officer will be responsible for driving Medserv’s commercial growth across its core operations in Revenue Cycle management and Remote Practice management services. Reporting directly to the Chief Executive Officer, the CCO will lead all client acquisition, retention, pricing and partnership functions - ensuring Medserv’s growth strategy is commercially robust, technically informed and aligned with the evolving needs of healthcare providers, hospitals and insurers. This role requires a commercially minded, strategic operator with experience in both start-up and mature environments, capable of scaling systems, relationships and teams in a fast-moving healthcare services business.
Key Responsibilities:
- Commercial Growth and Strategy
- Develop and execute a multi-year commercial strategy to expand market share and maximise profitability within the medical billing and RCM sector.
- Identify new commercial opportunities with healthcare providers, private practices, hospitals, and insurers, ensuring the organisation’s services are positioned as a trusted, high-performing solution.
- Translate financial and operational data into actionable business growth plans, pricing models, and performance targets.
- Client and Partnership Development
- Build and maintain deep relationships with healthcare decision-makers, technology partners, and insurers to drive sustainable revenue pipelines.
- Lead commercial negotiations for service agreements, pricing structures, and performance guarantees, ensuring mutually beneficial outcomes.
- Champion a client-first culture across the business, ensuring consistent delivery excellence and high levels of satisfaction and retention.
- Revenue Cycle and Operations Integration
- Partner closely with the Operations, Finance and Technology teams to align commercial objectives with operational performance and system capability.
- Understand and influence the full revenue cycle - from claims submission to reimbursement - to identify efficiencies, automate processes, and enhance profitability.
- Leverage data analytics to monitor billing performance, client revenue trends and contractual risk, adjusting commercial strategies accordingly.
- Leadership and Organisational Development
- Lead and mentor a high-performing commercial team, fostering collaboration, accountability and measurable results.
- Set clear KPIs for business development, client engagement and margin optimisation, ensuring regular reporting and performance tracking.
- Serve as a key member of the Executive Leadership Team, contributing to broader corporate strategy, governance and growth planning.
- Marketing and Digital Insight
- Oversee Medserv’s marketing strategy to strengthen brand visibility, drive lead generation and position the company as a trusted leader in medical billing and practice management solutions.
- Ensure all marketing initiatives- including digital campaigns, thought leadership and client communications - are fully aligned with commercial objectives, sales targets and market expansion plans.
- Represent the organisation at key industry events, client forums, and partnership meetings.
Qualifications and Experience
- 12+ years’ senior commercial experience within healthcare administration, RCM or related healthcare technology services.
- Proven record of developing and executing commercial growth strategies that deliver measurable revenue and margin improvement.
- Strong contract negotiation and client relationship management skills, with experience managing multi-site or international client requirements.
- Experience working in both start-up and established business environments with the ability to balance innovation with process discipline.
- Technically astute with the ability to work with data analytics platforms, CRM systems and performance dashboards.
- Strong leadership capability - ability to inspire cross-functional teams, drive accountability and build a performance-led culture.
- Extensive professional network within the healthcare, medical billing and insurance ecosystem.
- Flexible to travel as required.
Chief Commercial Officer employer: Medserv
Contact Detail:
Medserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Commercial Officer
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Research the company inside out. Understand their values, recent news, and challenges they face. This knowledge will help you tailor your conversations and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. A clear, confident delivery can make a lasting impression during interviews or networking chats.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and helps us keep track of all candidates.
We think you need these skills to ace Chief Commercial Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Chief Commercial Officer role. Highlight your relevant experience in commercial growth strategies and client relationship management, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; focus on what you’ve achieved in previous roles. Use specific metrics or examples to demonstrate how you’ve driven revenue growth or improved client satisfaction in the healthcare sector.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s industry-specific. We want to see your personality shine through, so let your passion for the role come across!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application is seen by the right people and helps us streamline the process. Don’t miss out on this opportunity!
How to prepare for a job interview at Medserv
✨Know Your Numbers
As a Chief Commercial Officer, you'll need to demonstrate your understanding of financial metrics and commercial strategies. Brush up on key performance indicators relevant to revenue cycle management and be ready to discuss how you've used data analytics to drive growth in previous roles.
✨Showcase Your Relationships
Building relationships is crucial in this role. Prepare examples of how you've successfully developed partnerships with healthcare providers or insurers. Highlight specific instances where your relationship-building skills led to increased revenue or improved client satisfaction.
✨Be Ready for Strategic Discussions
Expect questions about your approach to developing and executing commercial strategies. Think about how you would position Medserv’s services in the market and be prepared to discuss your vision for expanding market share and maximising profitability.
✨Demonstrate Leadership Skills
As a leader, you’ll need to inspire and mentor your team. Prepare to discuss your leadership style and provide examples of how you've fostered collaboration and accountability in your previous roles. Be ready to talk about how you set KPIs and track performance.
