Change Champion - Focus Forward in Burgess Hill

This is an internal opportunity only and is not open to candidates outside of Medserv. Open to all team members in UK Operations in Poland, UK and Ireland.

The Opportunity: Use your experience and training provided to help improve experiences for our team and our clients. Have a chance to challenge what isn't working. Identify improvements and have them listened to through forums and events like Solve my Challenge. Understand through your training that some changes can be delivered within the teams without needing tech changes. Have a voice in how we introduce changes. Help your team through change. Participate in regular forums with change leads. Being a Change Champion is a great opportunity to learn new skills, gain experience in change and continuous improvement, and help shape the future of UK Operations and RPMUK.

Reporting: You will continue to report to your line manager, with Change Champion activities supported and coordinated by the programme lead. Your day-to-day responsibilities will remain the same, with time for Change Champion activities agreed alongside your existing work. We want this to be a positive development experience, so we will support you with learning opportunities and recognise your contribution through a small additional payment, reflecting the time and investment involved.

What you’ll be doing:

• Identify opportunities to improve processes, reduce duplication and improve service, sharing practical suggestions with the programme lead.
• Act as a subject matter expert for your area, providing insight into current processes, client requirements and operational challenges.
• Help test new processes, systems and ways of working before rollout, identifying issues and recommending improvements.
• Gather colleagues’ feedback and raise questions, concerns and practical barriers with the programme lead.
• Share agreed updates and help colleagues understand and adopt changes.
• Attend change meetings, complete agreed actions and share progress, results and lessons learned.
• Undertake relevant study and training, applying new knowledge and skills to support operational improvements.

What’s the Commitment? Change Champion activities, including training, testing and implementation, may take place during normal working hours and occasionally outside working hours. The time commitment will be planned and agreed in advance with your line manager and the programme lead, balancing development opportunities with day-to-day responsibilities.

What we are looking for:

• Open to all Medserv UK Operations and RPMUK employees who have passed probation.
• Sound knowledge of your team’s processes and day-to-day work.
• Clear communication and good listening skills.
• A practical, constructive approach to solving problems.
• Confidence to question existing ways of working and raise concerns respectfully.
• Good organisation and reliability in completing agreed actions.
• Willingness to study and complete relevant training in change and continuous improvement.
• Previous change management experience is not required. Relevant briefings, training and support will be provided.

How to Apply: Prepare an expression of interest, which should be assessed and endorsed by your Supervisor / Manager, and answer these three questions:

• Why would you like to become a Change Champion, and what relevant knowledge or strengths would you bring?
• What is one process in your area you would improve, why, and how would you check whether your proposed change works?
• Give an example of when you helped colleagues solve a problem or adopt a new way of working.

You can then submit your expressions of interest by applying to this role as you would your CV, by no later than 31 October 2026. You can also nominate a member of your team by submitting a nomination form on the Company update SharePoint Page.

How will we select? We will assess your answers to the 3 questions using the following criteria:

• Operational knowledge - Understanding of your area and its practical challenges.
• Improvement thinking - A useful idea with sensible consideration of testing.
• Working with others - Evidence of listening, supporting and involving colleagues.
• Motivation to learn - A clear interest in the role and developing your skills.

If you have used AI as part of supporting your application, please declare this on your expression of interest form. The role, payment and expected time commitment, including study and training, will be reviewed regularly in line with business need and service delivery and may be withdrawn at any time.