At a Glance
- Tasks: Lead a dynamic team in delivering top-notch remote practice management services.
- Company: Join Medserv, Ireland's leading medical billing and practice management provider.
- Benefits: Enjoy performance bonuses, private medical insurance, and enhanced leave options.
- Other info: Flexible hybrid work after probation and opportunities for continuous learning.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in client-facing roles and strong people management skills required.
The predicted salary is between 30000 - 40000 € per year.
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
The Role
We are looking for a driven Practice Manager Supervisor to keep our Remote Practice Management services running at their best. You will support with leading day to day team operations, own client relationships and make sure clinics are delivered accurately across multiple consultants.
- Proven experience working in a fast-paced, client-facing operational environment, managing multiple priorities simultaneously
- Strong people management and supervisory skills, with the ability to lead, motivate and support team members day to day
- Experience coordinating services or workflows across multiple stakeholders, ensuring quality, accuracy and timeliness of delivery
- Excellent communication skills, with confidence managing professional relationships with clients, patients and internal teams via phone, email and meetings
- Strong IT skills, with the ability to use systems such as Excel and CRM platforms to generate reports, monitor activity and support service delivery
- Ability to handle challenging situations professionally and empathetically, including managing team, patient or client issues as they arise
- Willingness and flexibility to travel regularly to office locations and client sites, including occasional overnight stays and meetings outside normal working hours
- Previous supervisory or team lead experience within healthcare, medical services or an outsourced professional services environment
- Experience onboarding new clients, including setting up accounts, gathering requirements and supporting smooth service transitions
- Experience training, coaching or developing team members, including delivering onboarding and ongoing learning support
- Exposure to auditing processes or quality assurance, with experience providing structured feedback to improve performance
- Experience supporting recruitment and interview processes
- Familiarity with Salesforce or similar systems used for client management and reporting
- Experience contributing to the development or improvement of training materials, tools or operational documentation
Package and Benefits:
- Performance-based quarterly bonus
- Private medical insurance
- Life assurance cover
- Enhanced annual leave (Accrual scheme)
- Enhanced maternity & paternity leave
- Employee Assistance Programme (EAP)
- Enhanced Pension contribution
- Continuous learning & professional development
- Social events
- On-site wellness facilities & healthy snacks
- Tax-efficient cycle-to-work schemes
- Workcation flexibility
Additional Info:
- This is a permanent, full-time position
- Working Week: Monday to Friday, 9am - 5pm
- Based in Haywards Heath - easily commutable from Brighton and surrounding areas across West Sussex
- Hybrid flexibility available following successful completion of probation
- All offers of employment are subject to a valid work permit
Supervisor in Brighton employer: Medserv
Medserv is an exceptional employer, offering a dynamic work environment in Haywards Heath that fosters innovation and collaboration. With a strong focus on employee growth through continuous learning opportunities and a supportive culture, we provide competitive benefits including private medical insurance, enhanced leave, and performance-based bonuses. Join us to be part of a leading team dedicated to delivering outstanding medical billing and practice management services across Ireland and the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and medical services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and client relationships. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in managing teams and improving service delivery. This can really set you apart from other candidates when you’re discussing your fit for the Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Medserv and being part of our innovative team.
We think you need these skills to ace Supervisor in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Supervisor role. Highlight your people management experience and any relevant operational achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your values align with Medserv’s. Don’t forget to mention your experience in client-facing environments!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and professional. Use concise language and check for any typos – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Medserv
✨Know the Company Inside Out
Before your interview, take some time to research Medserv thoroughly. Understand their values, services, and client base. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Management Skills
As a Supervisor, you'll need to demonstrate strong people management abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or motivated team members. Be ready to discuss how you can apply these skills at Medserv.
✨Prepare for Client-Facing Scenarios
Since the role involves managing client relationships, think of specific situations where you've handled challenging client interactions. Practice articulating how you maintained professionalism and empathy while ensuring client satisfaction.
✨Familiarise Yourself with Relevant Tools
Brush up on your IT skills, especially with systems like Excel and CRM platforms. Be prepared to discuss how you've used these tools in previous roles to enhance service delivery and monitor team performance. This will show that you're ready to hit the ground running.
