At a Glance
- Tasks: Support clients with precision, resolve issues, and ensure smooth onboarding.
- Company: Join Medserv, a leading Irish company in medical billing and practice management.
- Benefits: Enjoy bonuses, private medical insurance, enhanced leave, and professional development.
- Other info: Hybrid working options available after probation, with a vibrant social calendar.
- Why this job: Make a real difference in client relationships while working in a supportive team.
- Qualifications: Two years in customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
The Client Relationship Team is Medserv's first line of support - for our clients and the business. As a Client Relationship Specialist, you will provide administrative and client support activities with precision and care, working closely with Business Development and Operations to meet client needs and drive business outcomes. Strong communication, attention to detail, and a collaborative mindset are essential.
Duties and Responsibilities:- Manage the delivery of relevant information to clients and other third parties by resolving issues and addressing requests with the Operations team.
- Help with the onboarding of new clients and the administrative tasks associated with this.
- Ensure all requests are completed in a timely and efficient manner.
- Develop open and effective communication with each client.
- Manage workload of emails and calls on a daily basis.
- Liaise with other departments and insurance companies to ensure we deliver the best possible service to all clients.
- Minimum of two years office-based experience in customer service-based role.
- Proficient in MS Office.
- A customer-oriented attitude.
- Highly organised.
- High degree of attention to detail; must take responsibility for ensuring all work is correct.
- Works collaboratively and contributes effectively within a team environment.
- Healthcare industry knowledge.
- Previous experience in a similar client account/relationship role.
- Previous experience working with CRM platforms (e.g. Salesforce).
- Experience in taking inbound and making outbound calls in customer service setting.
- Performance-based quarterly bonus.
- Private medical insurance.
- Life assurance cover.
- Enhanced annual leave (Accrual scheme).
- Enhanced maternity & paternity leave.
- Employee Assistance Programme (EAP).
- Enhanced Pension contribution.
- Continuous learning & professional development.
- Social calendar and events.
- On-site wellness facilities & healthy catering.
- Tax-efficient commuter & cycle-to-work schemes.
- Workcation flexibility.
This is a permanent full-time position, option for hybrid working post probation. All offers of employment are subject to a valid work permit.
Customer Relationship Specialist in Brighton employer: Medserv
Medserv is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With benefits such as private medical insurance, enhanced leave options, and continuous learning opportunities, employees are empowered to excel in their roles while enjoying a healthy work-life balance. Located in Ireland, Medserv's commitment to client satisfaction and team success makes it a rewarding place for those seeking meaningful employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Specialist in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and customer service sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect role!
✨Tip Number 2
Prepare for those interviews by practising common questions related to client relationship roles. Think about how you can showcase your attention to detail and collaborative mindset. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Customer Relationship Specialist position.
✨Tip Number 4
Don’t forget to check out our website for openings at Medserv! Applying directly through us not only shows your interest but also gives you a chance to stand out. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Relationship Specialist in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Relationship Specialist role. Highlight your customer service experience and any relevant healthcare knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client relationships and how your values align with Medserv’s. Keep it concise but engaging – we want to know what makes you tick!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t hesitate to showcase your collaborative mindset through examples.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Medserv
✨Know the Company Inside Out
Before your interview, take some time to research Medserv thoroughly. Understand their values, services, and the healthcare industry they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Relationship Specialist, strong communication is key. Prepare examples from your past experiences where you successfully resolved client issues or collaborated with teams. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Attention to Detail
Given the importance of precision in this role, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether it was in managing client information or handling administrative tasks.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, client onboarding processes, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to Medserv's success.
