Ward Secretary/Clerk

Passionate about supporting healthcare professionals and improving the patient experience? Join Medserv as a Medical Secretary and help keep patient care running smoothly. Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. As a Medical Secretary, you will play a vital role in supporting our consultant clients and ensuring patients receive an excellent experience throughout their healthcare journey.

Working closely with a dedicated Patient Administrator, you'll become a trusted extension of your clients' practices, managing appointments, handling patient enquiries, coordinating clinic schedules, and ensuring day-to-day operations run smoothly.

• Managing a high volume of incoming calls from patients, consultants, hospital staff, and secretaries
• Scheduling and coordinating consultant clinics
• Processing medical dictation and correspondence
• Taking payments and supporting billing-related enquiries
• Uploading and maintaining accurate patient information within our Practice Management system
• Building strong relationships with consultants and ensuring exceptional client service
• Supporting the onboarding and training of new team members when required
• Assisting with additional projects and administrative tasks as the business grows

This role offers an excellent opportunity for someone looking to establish a career in healthcare administration. Experience in an administrative, coordination, customer service, or office-based role is essential, but previous Medical Secretary experience is not. We'll provide the training and support you need to succeed.

• Experience working in an administrative, customer service, reception, coordination, call handling, or office-based role
• Strong attention to detail, including accurate data entry, document handling, record keeping, or written communication
• Experience handling telephone calls, emails, inboxes, or customer enquiries
• Experience using Microsoft Office applications, particularly Outlook, Word and Excel
• Previous experience as a Medical Secretary, Healthcare Administrator, Patient Administrator, Clinic Coordinator, Receptionist, or similar healthcare support role
• Experience working in a healthcare, medical, hospital, clinic, GP practice, private healthcare, or patient-facing environment
• Experience managing diaries, clinic schedules, appointments, bookings, rotas, or scheduling systems
• Experience using practice management systems, patient administration systems, CRM systems, booking systems, or scheduling systems
• Experience processing payments, invoices, billing enquiries, or financial administration
• Experience supporting onboarding, training, mentoring, or buddying of colleagues
• Understanding of private healthcare pathways, patient journeys, clinic administration, or consultant support processes

We believe our people are our greatest asset and are committed to creating a supportive, rewarding, and engaging workspaces where you love where you work. Free breakfast, snacks and drinks together with comfortable on-site facilities. Regular Team Socials, Sporting Events & Company Activities. Professional Development & Career Growth Opportunities. Dedicated Employee Assistance Programme (EAP) Pension Contribution.

And after Probation:

• Private Medical Insurance
• Life Assurance
• Gym Membership
• Holiday Plus Scheme – Purchase Additional Annual Leave
• Access to everyday discounts and Cycle to Work
• Hybrid / Flexible Working

Whether you're an experienced administrator or looking to take the next step in your career, this is a fantastic opportunity to join a growing organisation where your contribution is recognised and your development is supported. If you're organised, motivated, enjoy helping people, and are looking for a role that offers variety, responsibility, and genuine career development opportunities, we'd love to hear from you.