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Processing customer orders on SAP / Sage200 & other internal systems / portals
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Effective communication with customers to deliver excellent customer service
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Handling phone and email queries
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Liaising with customers and delivery partners to ensure timely delivery
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Liaising with the warehouse
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Liaising with other internal teams as appropriate such as sales and finance
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Arranging returns and issuing credit notes
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Invoicing customers
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Filing and admin duties
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Ensure correct details are entered into SAP/ Sage200 including pricing
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Adhering to customer specific requirements
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Reporting quality issues and customer complaints to the Operations Manager and Quality Person
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Prioritize workload on a daily basis
For duties related to GDP:
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To ensure that all activities associated with wholesaling operations are undertaken in compliance with the Company’s Wholesale Distribution Authorization – WDA(H)
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To ensure compliance with Good Distribution Practice in all activities associated with purchase, supply and distribution of medicinal products
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To maintain a high standard of service to all customers
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To comply with Health & Safety Regulations
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To maintain the confidentiality of all information relating to the business activities of the Company
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To attend relevant training courses as required by the Company
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Adhere to the Company Quality Management System (QMS) processes and procedures
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Highlight any changes necessary to the QMS to reflect current business practices to Line Manager and/or Responsible Person
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Continual improvement of the QMS
Competencies:
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Good organizational skills
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Experience in customer service environment
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Ability to work under pressure and prioritize workload
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Good communication skills – verbal and written
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Good computer skills
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Experience with Sage200 / SAP or equivalent
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Ability to work as part of a team
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Excellent attention to detail
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Strong work ethic and a team player
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