At a Glance
- Tasks: Create and automate engaging email flows for patient journeys in a cutting-edge healthcare CRM.
- Company: Join MedPal, an innovative AI-powered healthcare ecosystem transforming patient care.
- Benefits: Flexible part-time contract with the opportunity to work remotely and gain valuable experience.
- Other info: Collaborative environment with clear guidance and support from the MedPal team.
- Why this job: Make a real difference in healthcare by optimising patient experiences through technology.
- Qualifications: Experience in CRM flow building and a passion for healthcare and digital solutions.
The predicted salary is between 20 - 25 £ per hour.
MedPal is an integrated, AI-powered healthcare ecosystem that makes primary care instantly accessible to everyone. Our proprietary AI triage system assesses patient needs in seconds — fast-tracking routine medication requests and escalating complex cases to qualified prescribers and GPs. We support patients through structured treatment programmes, online assessments, and ongoing medication management, delivering personalised, convenient care at every step.
MedPal Clinic is building a structured, lifecycle-driven CRM to support patients through regulated treatment journeys including assessments, prescriptions, onboarding, adherence and repeat ordering. We are looking for a part-time contractor for our CRM & Lifecycle to take pre-defined flow logic and turn it into fully designed, built and functioning lifecycle automations across our pharmacy CRM stack. This is a technical lifecycle execution role.
Flow architecture and journey logic will be outlined to you. You will be responsible for bringing those journeys to life inside the chosen CRM platform.
Key ObjectiveOperationalise a full pharmacy lifecycle programme that supports:
- Patient onboarding
- Assessment completion
- Prescription approval and dispatch
- Dose progression and adherence
- Repeat prescription nudges
- Subscription conversion
- Churn reduction
- Long-term LTV optimisation
CRM Flow Build & Automation
- Build multi-step lifecycle flows inside the CRM platform.
- Set up triggers based on:
- Assessment behaviour
- Purchase events
- Subscription status
- Prescription timelines
- Engagement behaviour
- Configure logic branches (if/else paths, delays, behavioural triggers)
Lifecycle Email Design & Setup
- Design clean, conversion-focused email templates aligned to the MedPal brand
- Build modular template structures for reuse across journeys
- Implement dynamic content and personalisation variables
- QA rendering across devices and email clients
Systems & Data Coordination
- Connect CRM flows to:
- Website events
- Purchase data
- Subscription data
- Referral logic
- Ensure correct tagging and segmentation logic
Flow Deployment & Testing
- End-to-end testing of flows before going live
- Validate trigger timing and edge cases
- Monitor flow performance and flag issues
- Maintain documentation of each lifecycle journey
- Experience building lifecycle flows in CRM platforms
- Experience with healthcare, subscription, e-commerce lifecycle journeys
- Strong understanding of:
- Event-based triggers
- Segmentation logic
- Conditional automation
- Comfortable working from structured briefs and diagrams
- Strong QA mindset
Within the first phase, you will help build:
- Pharmacy onboarding flows
- First order → second order transition flows
- Dose progression support flows
- Repeat prescription reminders
- Subscription conversion journeys
- Cancellation flows
- Referral automation journeys
Flow logic provided by MedPal. Flow identification and content direction from MedPal. You build structure, design, configure, test and launch.
Pharmacy Email CRM Specialist - Lifescycle & Subscription (Contract) in London employer: MedPal AI plc
MedPal Clinic is an exceptional employer that champions innovation in healthcare through its AI-powered ecosystem, offering a collaborative and supportive work culture. As a part-time contractor, you will have the opportunity to contribute to meaningful patient journeys while enjoying flexible working arrangements and the chance to grow your skills in a cutting-edge digital health environment. With a focus on employee development and a commitment to delivering personalised care, MedPal stands out as a rewarding place to advance your career in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Pharmacy Email CRM Specialist - Lifescycle & Subscription (Contract) in London
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We think you need these skills to ace Pharmacy Email CRM Specialist - Lifescycle & Subscription (Contract) in London
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at MedPal AI plc!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show MedPal AI plc that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at MedPal AI plc!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At MedPal AI plc, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at MedPal AI plc
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at MedPal AI plc that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with MedPal AI plc’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
