At a Glance
- Tasks: Create and automate engaging email flows for patient journeys in a cutting-edge healthcare CRM.
- Company: Join MedPal, an innovative AI-powered healthcare ecosystem transforming patient care.
- Benefits: Flexible part-time contract with the chance to make a real impact in healthcare.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of digital health, enhancing patient experiences through technology.
- Qualifications: Experience in CRM flow building and a passion for healthcare and automation.
The predicted salary is between 15 - 22 £ per hour.
MedPal is an integrated, AI-powered healthcare ecosystem that makes primary care instantly accessible to everyone. Our proprietary AI triage system assesses patient needs in seconds — fast-tracking routine medication requests and escalating complex cases to qualified prescribers and GPs. We support patients through structured treatment programmes, online assessments, and ongoing medication management, delivering personalised, convenient care at every step.
MedPal Clinic is building a structured, lifecycle-driven CRM to support patients through regulated treatment journeys including assessments, prescriptions, onboarding, adherence and repeat ordering. We are looking for a part-time contractor for our CRM & Lifecycle to take pre-defined flow logic and turn it into fully designed, built and functioning lifecycle automations across our pharmacy CRM stack. This is a technical lifecycle execution role.
Flow architecture and journey logic will be outlined to you. You will be responsible for bringing those journeys to life inside the chosen CRM platform.
Key ObjectiveOperationalise a full pharmacy lifecycle programme that supports:
- Patient onboarding
- Assessment completion
- Prescription approval and dispatch
- Dose progression and adherence
- Repeat prescription nudges
- Subscription conversion
- Churn reduction
- Long-term LTV optimisation
CRM Flow Build & Automation
- Build multi-step lifecycle flows inside the CRM platform.
- Set up triggers based on:
- Assessment behaviour
- Purchase events
- Subscription status
- Prescription timelines
- Engagement behaviour
- Configure logic branches (if/else paths, delays, behavioural triggers)
Lifecycle Email Design & Setup
- Design clean, conversion-focused email templates aligned to the MedPal brand
- Build modular template structures for reuse across journeys
- Implement dynamic content and personalisation variables
- QA rendering across devices and email clients
Systems & Data Coordination
- Connect CRM flows to:
- Website events
- Purchase data
- Subscription data
- Referral logic
- Ensure correct tagging and segmentation logic
Flow Deployment & Testing
- End-to-end testing of flows before going live
- Validate trigger timing and edge cases
- Monitor flow performance and flag issues
- Maintain documentation of each lifecycle journey
- Experience building lifecycle flows in CRM platforms
- Experience with healthcare, subscription, e-commerce lifecycle journeys
- Strong understanding of:
- Event-based triggers
- Segmentation logic
- Conditional automation
- Comfortable working from structured briefs and diagrams
- Strong QA mindset
Within the first phase, you will help build:
- Pharmacy onboarding flows
- First order → second order transition flows
- Dose progression support flows
- Repeat prescription reminders
- Subscription conversion journeys
- Cancellation flows
- Referral automation journeys
Flow logic provided by MedPal. Flow identification and content direction from MedPal. You build structure, design, configure, test and launch.
Pharmacy Email CRM Specialist - Lifescycle & Subscription (Contract) in City of London employer: MedPal AI plc
MedPal Clinic is an exceptional employer, offering a dynamic work environment that fosters innovation in the healthcare sector. As a part-time contractor, you will have the opportunity to contribute to meaningful patient care through cutting-edge CRM solutions while enjoying flexible working arrangements. With a strong focus on employee growth and a collaborative culture, MedPal empowers its team members to thrive in their roles and make a real impact in the lives of patients.
StudySmarter Expert Advice🤫
We think this is how you could land Pharmacy Email CRM Specialist - Lifescycle & Subscription (Contract) in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the healthcare and digital health sectors, especially those who work with CRM systems. A casual chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing any CRM flows or lifecycle automations you've built. This will give potential employers a clear idea of what you can bring to the table.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm for the position.
✨Tip Number 4
Stay updated on industry trends! Read up on the latest in healthcare tech and CRM strategies. This knowledge will not only help you in interviews but also show that you're genuinely interested in the field.
We think you need these skills to ace Pharmacy Email CRM Specialist - Lifescycle & Subscription (Contract) in City of London
Some tips for your application 🫡
Show Your Passion for Healthcare:When you're writing your application, let your enthusiasm for healthcare and digital health shine through. We want to see how your experience aligns with our mission at MedPal, so share any relevant projects or roles that highlight your commitment to improving patient care.
Tailor Your Application:Make sure to customise your application for the Pharmacy Email CRM Specialist role. Highlight your experience with CRM platforms and lifecycle flows, and don’t forget to mention any specific skills that match the job description. We love seeing candidates who take the time to connect their background to what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, clarity is key, especially when discussing technical aspects of your previous work!
Apply Through Our Website:We encourage you to submit your application directly through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at MedPal AI plc
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM platforms relevant to the role. Brush up on your knowledge of lifecycle flows, triggers, and segmentation logic. Being able to discuss specific examples of how you've built or optimised these flows in the past will really impress the interviewers.
✨Understand the Healthcare Context
Since this role is within the healthcare sector, it’s crucial to understand the unique challenges and regulations involved. Familiarise yourself with patient onboarding processes, prescription management, and how CRM can enhance patient care. This will show that you’re not just technically savvy but also aware of the industry nuances.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific scenarios related to lifecycle automation. Think through potential challenges, like managing churn or optimising long-term value. Prepare structured responses that highlight your problem-solving skills and technical expertise.
✨Showcase Your Design Skills
Since part of the role involves designing email templates, be ready to discuss your design process. Bring examples of previous work that demonstrate your ability to create clean, conversion-focused designs. Highlight any experience with dynamic content and personalisation, as this will be key to the role.
