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- Tasks: Coordinate travel logistics and reimbursements for patients in clinical trials.
- Company: Medpace is a leading clinical research organisation dedicated to improving patient lives through innovative therapies.
- Benefits: Enjoy a supportive work culture, flexible hours, and the chance to make a real impact.
- Why this job: Join a passionate team making a difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Bachelor's degree and 2 years' experience in a patient-facing role required; must be a team player.
- Other info: Some evening or weekend work may be needed for patient travel emergencies.
The predicted salary is between 36000 - 60000 £ per year.
The Patient Concierge Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic.
This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements.
Responsibilities:
- Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests;
- Work with the client and trial manager to create guidelines and parameters for each new study;
- New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations;
- Onboard the clinic nurse for new sites;
- Liaising with patients (or patient’s primary caregiver/family member);
- Coordinate logistics and translation needs with various outside vendors;
- Effectively plan for future visit needs and utilize efficiencies whenever possible;
- Track spending and prepare monthly usage financial reporting;
- Maintain effective and efficient communication;
- May be responsible for other projects and responsibilities as assigned;
- Some evening and or weekend work for patient travel emergency assistance.
Qualifications:
- Bachelors in Life Science or General Business;
- Minimum 2 years’ experience in a patient-facing role within a clinical research/healthcare setting;
- Knowledge and experience of global travel logistics, infrastructure and cost drivers;
- Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support;
- Effective time management skills, with a strong ability to manage multiple projects and timelines;
- Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point);
- Determined and enthusiastic to embrace an opportunity within a new service;
- Team-player with a positive attitude and genuine love to support patients.
Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.
Why Medpace?
People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.
Awards:
- Named a Top Workplace in 2024 by The Cincinnati Enquirer;
- Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024;
- Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility.
What to Expect Next:
A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.
EO/AA Employer M/F/Disability/Vets
Patient Concierge Coordinator employer: Medpace
Contact Detail:
Medpace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Concierge Coordinator
✨Tip Number 1
Familiarise yourself with the clinical trial process and patient support services. Understanding how these elements work together will help you demonstrate your knowledge during interviews and show that you're genuinely interested in enhancing the patient experience.
✨Tip Number 2
Network with professionals in the clinical research and healthcare sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at Medpace.
✨Tip Number 3
Highlight your experience in managing logistics and coordinating multiple projects. Be prepared to discuss specific examples of how you've successfully handled similar responsibilities in previous roles, as this will be crucial for the Patient Concierge Coordinator position.
✨Tip Number 4
Showcase your enthusiasm for supporting patients. During any interactions with Medpace, whether it's an interview or networking event, express your passion for making a positive impact on patients' lives, as this aligns with the company's mission.
We think you need these skills to ace Patient Concierge Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in patient-facing roles, particularly within clinical research or healthcare settings. Emphasise any experience you have with travel logistics and patient support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of the importance of supporting patients in clinical trials. Mention specific skills that align with the job description, such as effective communication and time management.
Highlight Relevant Skills: In your application, clearly outline your computer literacy, especially with Microsoft Office products. If you have experience with financial reporting or project management, make sure to include that as well.
Showcase Teamwork and Positivity: Since the role requires a team player with a positive attitude, provide examples in your application of how you've successfully worked in teams and supported others, particularly in challenging situations.
How to prepare for a job interview at Medpace
✨Understand the Role
Make sure you have a clear understanding of what a Patient Concierge Coordinator does. Familiarise yourself with the responsibilities outlined in the job description, especially around coordinating travel logistics and liaising with patients.
✨Showcase Your Experience
Be prepared to discuss your previous experience in patient-facing roles within clinical research or healthcare settings. Highlight specific examples where you've successfully managed logistics or supported patients, as this will demonstrate your suitability for the role.
✨Demonstrate Teamwork Skills
Since this role involves working closely with various internal groups, emphasise your ability to collaborate effectively. Share examples of how you've worked as part of a team to achieve common goals, particularly in high-pressure situations.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the team dynamics, the technology used for logistics, or how success is measured in this role. It shows your genuine interest in the position and the company.
