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- Tasks: Coordinate travel logistics and reimbursements for patients in clinical trials.
- Company: Medpace is a leading clinical research organisation dedicated to improving patient lives through innovative medical solutions.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and the chance to make a real impact.
- Why this job: Join a passionate team making a difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Bachelor's degree and 2 years' experience in a patient-facing role required; strong organisational skills essential.
- Other info: Some evening or weekend work may be needed for patient travel emergencies.
The predicted salary is between 36000 - 60000 £ per year.
The Patient Concierge Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic.
This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements.
Responsibilities
- Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests;
- Work with the client and trial manager to create guidelines and parameters for each new study;
- New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations;
- Onboard the clinic nurse for new sites;
- Liaising with patients (or patient’s primary caregiver/family member);
- Coordinate logistics and translation needs with various outside vendors;
- Effectively plan for future visit needs and utilize efficiencies whenever possible;
- Track spending and prepare monthly usage financial reporting;
- Maintain effective and efficient communication;
- May be responsible for other projects and responsibilities as assigned;
- Some evening and or weekend work for patient travel emergency assistance.
Qualifications
- Bachelors in Life Science or General Business;
- Minimum 2 years’ experience in a patient-facing role within a clinical research/healthcare setting;
- Knowledge and experience of global travel logistics, infrastructure and cost drivers;
- Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support;
- Effective time management skills, with a strong ability to manage multiple projects and timelines;
- Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point);
- Determined and enthusiastic to embrace an opportunity within a new service;
- Team-player with a positive attitude and genuine love to support patients.
Medpace Overview
Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.
Why Medpace?
People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.
Awards
- Named a Top Workplace in 2024 by The Cincinnati Enquirer;
- Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024;
- Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility.
What to Expect Next
A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.
EO/AA Employer M/F/Disability/Vets
Contact Detail:
Medpace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Concierge Coordinator
✨Tip Number 1
Familiarise yourself with the clinical trial process and patient experience. Understanding how clinical trials work and the challenges patients face will help you connect better with both patients and your team at Medpace.
✨Tip Number 2
Network with professionals in the healthcare and clinical research fields. Attend relevant events or join online forums to meet people who can provide insights into the role and potentially refer you to opportunities at Medpace.
✨Tip Number 3
Brush up on your project management skills. Since you'll be managing multiple tasks and timelines, showcasing your ability to effectively prioritise and organise will make you a strong candidate for this position.
✨Tip Number 4
Demonstrate your passion for patient support. In your conversations and interviews, share examples of how you've positively impacted patients in previous roles, as this aligns with Medpace's mission and values.
We think you need these skills to ace Patient Concierge Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Patient Concierge Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in patient-facing roles, particularly within clinical research or healthcare settings. Emphasise any experience you have with travel logistics and financial management.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your passion for supporting patients and your ability to manage multiple projects effectively. Use specific examples from your past experiences to demonstrate your skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Medpace
✨Understand the Role
Make sure you have a clear understanding of what a Patient Concierge Coordinator does. Familiarise yourself with the responsibilities outlined in the job description, especially around coordinating travel logistics and supporting patients during clinical trials.
✨Showcase Your Experience
Be prepared to discuss your previous experience in patient-facing roles within healthcare or clinical research. Highlight specific examples where you've successfully managed logistics or supported patients, as this will demonstrate your suitability for the role.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've maintained clear communication with various stakeholders, such as patients, nurses, and vendors. This will show that you can handle the coordination required in this position.
✨Express Enthusiasm for Patient Support
Medpace values a genuine love for supporting patients. During the interview, convey your passion for helping others and your commitment to making their clinical trial experience as smooth as possible. This will resonate well with the interviewers.
