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- Tasks: Coordinate travel logistics and reimbursements for patients in clinical trials.
- Company: Medpace is a leading clinical research organisation dedicated to improving patient lives through innovative medical solutions.
- Benefits: Enjoy a supportive work culture, flexible hours, and the chance to make a real impact.
- Why this job: Join a passionate team making a difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Bachelor's degree and 2 years' experience in a patient-facing role required; must be a team player.
- Other info: Some evening or weekend work may be needed for patient travel emergencies.
The predicted salary is between 28800 - 48000 £ per year.
The Patient Concierge Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic.
This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements.
Responsibilities- Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests;
- Work with the client and trial manager to create guidelines and parameters for each new study;
- New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations;
- Onboard the clinic nurse for new sites;
- Liaising with patients (or patient’s primary caregiver/family member);
- Coordinate logistics and translation needs with various outside vendors;
- Effectively plan for future visit needs and utilize efficiencies whenever possible;
- Track spending and prepare monthly usage financial reporting;
- Maintain effective and efficient communication;
- May be responsible for other projects and responsibilities as assigned;
- Some evening and or weekend work for patient travel emergency assistance.
- Bachelors in Life Science or General Business;
- Minimum 2 years’ experience in a patient-facing role within a clinical research/healthcare setting;
- Knowledge and experience of global travel logistics, infrastructure and cost drivers;
- Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support;
- Effective time management skills, with a strong ability to manage multiple projects and timelines;
- Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point);
- Determined and enthusiastic to embrace an opportunity within a new service;
- Team-player with a positive attitude and genuine love to support patients.
Patient Concierge Coordinator employer: Medpace
Contact Detail:
Medpace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Concierge Coordinator
✨Tip Number 1
Familiarise yourself with the clinical trial process and the specific challenges patients face. Understanding their journey will help you connect better during interviews and demonstrate your commitment to providing exceptional support.
✨Tip Number 2
Network with professionals in the clinical research and healthcare sectors. Attend relevant events or join online forums to meet people who can provide insights into the role and potentially refer you to opportunities at Medpace.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple projects or logistics in previous roles. This will highlight your ability to handle the demands of the Patient Concierge Coordinator position.
✨Tip Number 4
Research Medpace's values and recent achievements. Being able to discuss how your personal values align with theirs during an interview will make a strong impression and show that you're genuinely interested in joining their team.
We think you need these skills to ace Patient Concierge Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Patient Concierge Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your experience in patient-facing roles, particularly within clinical research or healthcare settings. Provide specific examples of how you've successfully managed logistics or supported patients in previous positions.
Showcase Your Skills: Make sure to mention your computer literacy and proficiency in Microsoft Office products. Highlight any experience you have with travel logistics and financial tracking, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Discuss why you want to work at Medpace and how your skills and experiences make you a great fit for the Patient Concierge Coordinator position.
How to prepare for a job interview at Medpace
✨Understand the Role
Make sure you have a clear understanding of what a Patient Concierge Coordinator does. Familiarise yourself with the responsibilities, especially around coordinating travel logistics and supporting patients in clinical trials. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Experience
Highlight your previous experience in patient-facing roles within healthcare or clinical research settings. Be prepared to discuss specific examples where you've successfully managed logistics or supported patients, as this will demonstrate your capability for the position.
✨Demonstrate Teamwork Skills
Since this role involves liaising with various internal groups and external vendors, emphasise your ability to work collaboratively. Share examples of how you've effectively communicated and coordinated with different teams to achieve a common goal.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the technology used for logistics, or how success is measured in this role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
