Night Auditor - Medlock Front Office · The Medlock, a Radisson Blu Hotel in Manchester

At the Medlock, first impressions matter—but it’s the work done overnight that makes them possible. As a Night Auditor, you’ll quietly take care of the hotel while the world sleeps, ensuring everything is balanced, organised and ready for a new day. This role is about more than numbers—it’s about trust, consistency and calm attention to detail. Working independently through the night, you’ll oversee end‑of‑day procedures, complete reports and audits accurately, and act as the first point of contact for guests. From managing late arrivals and early departures to responding thoughtfully to guest needs, your presence helps maintain a safe, seamless and welcoming environment.

Responsibilities

• You’ll take ownership of the hotel overnight, working independently with confidence, consistency and strong attention to detail.
• While the hotel rests, you’ll complete end‑of‑day audits and reports, ensure systems are balanced and accurate, and prepare everything for a smooth transition into the morning operation.
• Act as the main point of contact throughout the night, supporting late arrivals, early departures and guest enquiries with a calm, professional approach—always reassuring, always present.
• Follow all safety, security and operational procedures, maintaining awareness of the hotel at all times and responding appropriately to anything unexpected.
• Serve as a quiet ambassador for The Medlock, bringing our brand to life through your reliability, discretion and the high standards you uphold—often behind the scenes, but essential to the guest experience.

Qualifications

• Warm, welcoming and naturally genuine in the way you care for guests and colleagues.
• Confident under pressure, with a steady presence and a touch of individuality that makes you memorable.
• An effective communicator, grounded and connected to the city you’re helping shape.
• Experienced in a fast‑paced hotel operation, ideally within a premium, lifestyle or high‑energy environment.

Benefits

• Join the pre‑opening team for a high‑profile launch within one of Manchester’s most exciting developments.
• Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
• Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group — benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
• In addition to competitive pay, we also offer:
• Valor team member rates at UK hotels, with rooms from just £30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on bikes via our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at £250.
• Caring for your health and wellbeing, both in and outside of work:
• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, including our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Equal Opportunities

Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities. Our anticipated start date for this role is 6th July 2026.