At a Glance
- Tasks: Deliver top-notch customer service and support clients with legal inquiries.
- Company: Award-winning law firm known for its collaborative and supportive culture.
- Benefits: Full-time role with opportunities for career growth and skill development.
- Other info: Flexible environment with training provided for case management systems.
- Why this job: Be the face of a prestigious firm and make a real difference for clients.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 36000 - 60000 £ per year.
Client Services Executive
Location: Manchester
Type: Full-Time, Office-Based
Are you someone who takes pride in delivering top-tier customer service?
Our client, a highly regarded law firm with multiple award wins, is on the lookout for a Client Services Executive to join their busy and collaborative Client Services team. If you have experience in customer service roles and are eager to apply your skills to the legal sector, this opportunity could be the perfect fit.
The Role
The Client Services team forms a crucial bridge between clients and the firm's legal teams. As the first point of contact, this team is responsible for ensuring a seamless transition from inquiry to legal support.
As a Client Services Executive, you'll be the face of the firm to new clients, representing its values and maintaining high standards of service throughout the onboarding process.
What You’ll Do
- Deliver excellent customer care by assisting clients with legal inquiries across a range of communication channels.
- Gather and record client details accurately using case management software.
- Liaise with legal teams, ensuring inquiries are directed to the appropriate department promptly.
- Facilitate the onboarding process by conducting KYC checks and opening new client matters.
- Manage your workload effectively, ensuring all tasks and inboxes are actioned and cleared daily.
- Develop a solid understanding of the firm’s legal services and departments.
- Adapt to changing team and business priorities with flexibility and a positive attitude.
What We’re Looking For
Essential:
- Outstanding communication skills, both written and verbal.
- Highly organised with the ability to manage tasks independently and meet deadlines.
- Strong attention to detail and accurate data entry skills.
- A proven ability to meet and exceed performance targets.
Desirable:
- Previous experience in the legal sector or a similar client-focused role.
- Knowledge of Proclaim or similar case management systems (training provided).
Apply now and take the next step in your career with this fantastic opportunity!
Locations
Client Services Executive in Cheshire, Warrington employer: Medlock Partners
Medlock Partners is an excellent employer, offering a vibrant and inclusive work culture that prioritises employee development and well-being. With a hybrid working model, employees enjoy the flexibility of balancing on-site collaboration with remote work, while engaging in meaningful projects that enhance their HR expertise. The company fosters strong relationships across various teams, ensuring a supportive environment where every team member can thrive and contribute to impactful HR initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the legal sector or those who work at the firm you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to client services. Think about how you'd handle specific client inquiries and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with potential employers, let them know why you're excited about the role and the firm. Your passion can be just as important as your experience.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Client Services Executive in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your outstanding communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Your Organisational Skills:We want to see how organised you are! In your application, mention any experiences where you successfully managed multiple tasks or deadlines. This will show us that you can handle the busy nature of the Client Services team.
Demonstrate Attention to Detail:Attention to detail is crucial for this position. When filling out your application, ensure all information is accurate and complete. This not only shows your diligence but also sets a great first impression!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Medlock Partners
✨Know the Firm Inside Out
Before your interview, take some time to research the law firm thoroughly. Understand their values, services, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Services Executive, communication is key. Prepare examples from your past experiences where you successfully handled client inquiries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate effectively.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, as this role requires juggling multiple responsibilities efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you had to think on your feet or adapt to changing priorities, and be prepared to explain your thought process and outcomes.
