At a Glance
- Tasks: Build and maintain strong relationships with B2B customers while delivering exceptional service.
- Company: Join a fast-growing, people-focused organisation with ambitious expansion plans.
- Benefits: Enjoy competitive salary, generous leave, health benefits, and fun team events.
- Other info: Thriving environment with opportunities for continuous learning and career progression.
- Why this job: Make a real impact by supporting customer success and driving business growth.
- Qualifications: Experience in B2B Account Management and strong communication skills required.
The predicted salary is between 32000 - 35000 £ per year.
This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed. The successful candidate will play a key role in building and maintaining long-term strategic relationships with existing business customers while delivering an exceptional customer experience throughout the entire order journey.
Key Responsibilities
- Manage and develop strong relationships with assigned B2B customer accounts.
- Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience.
- Respond promptly and professionally to incoming phone calls, emails, and live chats.
- Provide support with order processing, returns, product enquiries, and technical assistance.
- Work towards achieving and exceeding sales and growth targets.
- Identify and develop new business opportunities within existing and prospective accounts.
- Support pricing strategies and margin improvement initiatives.
- Promote and cross-sell additional products and services where appropriate.
- Collaborate with internal departments including communications, procurement, and operations teams to support customer success and business growth.
- Maintain accurate account records, forecasts, and customer activity updates.
Skills & Experience
- Previous experience within a B2B Account Management, Customer Success, or Client Relationship role.
- Strong relationship-building and stakeholder management skills.
- Excellent written and verbal communication abilities.
- Proven negotiation, persuasion, and problem-solving capabilities.
- Ability to manage multiple priorities and customer accounts effectively.
- Commercial awareness with the ability to interpret sales data and performance metrics.
- Experience working with budgets, forecasts, and account plans.
- Knowledge of contract management and service level agreements (SLAs) is desirable.
- Strong customer-focused mindset with a proactive and solutions-driven approach.
- Ability to collaborate effectively across multiple internal teams.
Personal Attributes
- Have a positive and growth-focused mindset.
- Be ambitious, motivated, and performance-driven.
- Take ownership and accountability for their work.
- Thrive in a fast-paced and evolving environment.
- Be a collaborative and supportive team player.
- Demonstrate initiative and strong problem-solving skills.
- Be open to continuous learning, progression, and new challenges.
Benefits
- Quarterly team social events
- Summer celebrations with family inclusion
- 25 days annual leave plus bank holidays
- Employee Assistance Programme
- Health cash plan and private GP access
- Travel expense support
- Annual health checks
- Pension scheme
- Life insurance
- Performance-related bonus scheme
- Ongoing training and professional development
- Employee reward and recognition programme
- Birthday gifts and long-service awards
Account Manager in Stockport employer: Medlock Partners
Medlock Partners is an excellent employer, offering a vibrant and inclusive work culture that prioritises employee development and well-being. With a hybrid working model, employees enjoy the flexibility of balancing on-site collaboration with remote work, while engaging in meaningful projects that enhance their HR expertise. The company fosters strong relationships across various teams, ensuring a supportive environment where every team member can thrive and contribute to impactful HR initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medlock Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medlock Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medlock Partners:Your cover letter is your chance to shine! Tell us why you want to work at Medlock Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medlock Partners!
How to prepare for a job interview at Medlock Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
