At a Glance
- Tasks: Build and maintain strong relationships with B2B customers while delivering exceptional service.
- Company: Join a fast-growing, people-focused organisation with ambitious expansion plans.
- Benefits: Enjoy competitive salary, generous leave, health benefits, and fun team events.
- Other info: Thriving environment with opportunities for continuous learning and career progression.
- Why this job: Make a real impact by supporting customer success and driving business growth.
- Qualifications: Experience in B2B Account Management and strong communication skills required.
The predicted salary is between 32000 - 35000 € per year.
This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed. The successful candidate will play a key role in building and maintaining long-term strategic relationships with existing business customers while delivering an exceptional customer experience throughout the entire order journey.
Key Responsibilities
- Manage and develop strong relationships with assigned B2B customer accounts.
- Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience.
- Respond promptly and professionally to incoming phone calls, emails, and live chats.
- Provide support with order processing, returns, product enquiries, and technical assistance.
- Work towards achieving and exceeding sales and growth targets.
- Identify and develop new business opportunities within existing and prospective accounts.
- Support pricing strategies and margin improvement initiatives.
- Promote and cross-sell additional products and services where appropriate.
- Collaborate with internal departments including communications, procurement, and operations teams to support customer success and business growth.
- Maintain accurate account records, forecasts, and customer activity updates.
Skills & Experience
- Previous experience within a B2B Account Management, Customer Success, or Client Relationship role.
- Strong relationship-building and stakeholder management skills.
- Excellent written and verbal communication abilities.
- Proven negotiation, persuasion, and problem-solving capabilities.
- Ability to manage multiple priorities and customer accounts effectively.
- Commercial awareness with the ability to interpret sales data and performance metrics.
- Experience working with budgets, forecasts, and account plans.
- Knowledge of contract management and service level agreements (SLAs) is desirable.
- Strong customer-focused mindset with a proactive and solutions-driven approach.
- Ability to collaborate effectively across multiple internal teams.
Personal Attributes
- Have a positive and growth-focused mindset.
- Be ambitious, motivated, and performance-driven.
- Take ownership and accountability for their work.
- Thrive in a fast-paced and evolving environment.
- Be a collaborative and supportive team player.
- Demonstrate initiative and strong problem-solving skills.
- Be open to continuous learning, progression, and new challenges.
Benefits
- Quarterly team social events
- Summer celebrations with family inclusion
- 25 days annual leave plus bank holidays
- Employee Assistance Programme
- Health cash plan and private GP access
- Travel expense support
- Annual health checks
- Pension scheme
- Life insurance
- Performance-related bonus scheme
- Ongoing training and professional development
- Employee reward and recognition programme
- Birthday gifts and long-service awards
Account Manager in Stockport employer: Medlock Partners
Join a dynamic and rapidly expanding organisation that prioritises its people, offering a vibrant workplace culture where your growth and success are paramount. As an Account Manager, you will enjoy a range of benefits including generous annual leave, health cash plans, and ongoing professional development opportunities, all while contributing to meaningful customer relationships in a supportive environment. With a focus on collaboration and employee recognition, this role not only promises a rewarding career but also a chance to be part of a team that celebrates achievements together.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Stockport
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their needs. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism. We love seeing candidates take that extra step!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Account Manager role!
We think you need these skills to ace Account Manager in Stockport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in B2B account management and customer success, showing how you can build strong relationships and deliver exceptional service.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your relationship-building, problem-solving, and communication abilities. We want to see how you’ve made an impact!
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. Show us your positive and growth-focused mindset, and how you thrive in a fast-paced environment. We’re looking for team players!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Medlock Partners
✨Know Your Customer
Before the interview, research the company’s existing B2B customer accounts and their industries. Understanding their client base will help you demonstrate your ability to build strong relationships and provide tailored solutions during the interview.
✨Showcase Your Communication Skills
As an Account Manager, excellent communication is key. Prepare examples of how you've effectively managed customer enquiries in the past. Be ready to discuss how you handle difficult conversations and ensure a high-quality service experience.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues or improved processes. Highlight your proactive approach and how it led to positive outcomes for both the customer and the business.
✨Be Ready to Discuss Sales Strategies
Familiarise yourself with common sales metrics and strategies relevant to account management. Be prepared to talk about how you've achieved or exceeded sales targets in previous roles, and how you can apply that experience to drive growth in this new position.
