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- Tasks: Lead a small team, manage customer orders, and handle escalations.
- Company: Join a well-established manufacturing business in Oldham with a strong reputation.
- Benefits: Enjoy a competitive salary of up to £31k and opportunities for growth.
- Why this job: Be part of a dynamic team, improve processes, and make a real impact.
- Qualifications: Experience in sales support and team management is essential.
- Other info: We welcome diverse applicants and value all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Permanent Full Time role
Salary up to £31k
Based in Oldham
Medlock Partners are partnering with a well-established manufacturing business located in Oldham, who are looking to recruit an experienced sales support team leader. The successful person will have previous experience managing a small team within a sales support environment, overseeing the processing of customer orders and a solid knowledge of shipping.
Key responsibilities of the Sales Support Team Leader:
- Manage a small team of sales support advisors
- Monitor and delegate workload between the team, ensuring objectives have been achieved in a timely manner
- Being hands on, processing orders through the system and being lead on any customer escalations
- Build and develop internal relationships with the wider teams
- Identify areas for improvement and implement solutions
- Conduct regular desk reviews of live matters, offering 1-2-1 training and support where required
- Reporting and budget analysis
Key requirements for the Sales Support Team Leader:
- Previous experience within a sales support role, managing a small team
- Knowledge and understanding of shipping and logistics
- Strong understanding of sales processes and CRM systems
- Ability to work to strict deadlines and being able to adapt to change
- Ability to communicate verbally and in writing with all levels within the companies
- Excellent leadership and team management skills
- Strong analytical and problem-solving skills
- Excellent accuracy and attention to detail skills
If you are interested in this position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Andrew Santamaria.
Medlock Partners are a professional services recruitment specialist operating across England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities.
Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
Sales Support Team Lead employer: Medlock Partners
Contact Detail:
Medlock Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Team Lead
✨Tip Number 1
Familiarise yourself with the specific sales support processes and CRM systems used by the company. This knowledge will not only help you stand out during interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will showcase your problem-solving skills.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your analytical skills by thinking of examples where you've used data to improve processes or solve problems. Being able to articulate your thought process will show that you're detail-oriented and results-driven.
We think you need these skills to ace Sales Support Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in sales support and team management. Use specific examples that demonstrate your leadership skills and knowledge of shipping and logistics.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities and requirements mentioned in the job description. Explain how your background aligns with the role and express your enthusiasm for the position.
Showcase Your Analytical Skills: In your application, provide examples of how you've used analytical and problem-solving skills in past roles. This could include instances where you identified areas for improvement or conducted budget analysis.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. Attention to detail is crucial for this role, so make sure your application reflects that.
How to prepare for a job interview at Medlock Partners
✨Showcase Your Leadership Skills
As a Sales Support Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led a team in the past, focusing on your leadership style and how you handle challenges.
✨Understand the Sales Process
Make sure you have a solid grasp of sales processes and CRM systems. Be ready to discuss how these elements play a role in your previous roles and how you can apply this knowledge to improve efficiency in the new position.
✨Prepare for Customer Escalations
Since you'll be the lead on customer escalations, think of specific instances where you've resolved difficult customer issues. Highlight your problem-solving skills and your ability to remain calm under pressure.
✨Demonstrate Analytical Skills
The role requires strong analytical abilities, so be prepared to discuss how you've used data to make decisions or improve processes in your previous jobs. Bring examples of reports or analyses you've conducted that had a positive impact.
