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- Tasks: Lead a small team to ensure smooth sales operations and customer satisfaction.
- Company: Join a growing online retail business in Manchester with a strong reputation.
- Benefits: Enjoy a competitive salary of £28k pro rata and a supportive work environment.
- Why this job: Great opportunity to develop leadership skills while making a positive impact on customer experiences.
- Qualifications: Previous experience in sales and customer service is essential; Freshdesk knowledge is a plus.
- Other info: Medlock Partners values diversity and encourages applications from all backgrounds.
The predicted salary is between 28000 - 39200 £ per year.
Sales Support Manager
Permanent
Salary £28k pro rota
Manchester
Medlock Partners are partnering with a well-established and growing online retail business based in Manchester, who are looking for a sales support manager, to assist with running a small team ensuring customer accounts run smoothly. The successful person will ideally have previous experience of managing a small team within a customer focused sales environment.
Key responsibilities of the Sales Support Manager:
- Overseeing a small team of 3, working closely with the sales team to ensure smooth running of the sales operations.
- Processing orders through the system, handling customer quotations preparing and sending customer invoices
- Resolving customer queries via phone, email and social media, providing prompt and successful outcomes.
- Collaborate with various internal teams to resolve customer queries and reporting back to customer with positive resolutions.
- Compiling and maintaining paper, digital and electronic employee records in accordance with data protection principles.
- Carry out data analysis, generating reports to track key metric performances.
- Conduct 1-2-1 training and support for team members.
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Key requirements for the Sales Support Manager
- Previous experience within a sales and customer service environment
- Experience using Freshdesk.
- Highly organised with strong eye for detail.
- Excellent communication skills,
- Ability to manage customer queries and resolve with a positive outcome
- Ability to communicate verbally and in writing with all levels within the companies.
- Handle multiple tasks in a fast paced environment
- A quick leaner and a well rounded problem solver
If you are interested in this Sales Support Manager position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Andrew Santamaria
Medlock Partners are a professional services recruitment specialist operating across England.
We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
Sales Support Manager employer: Medlock Partners
Contact Detail:
Medlock Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Manager
✨Tip Number 1
Make sure to highlight your previous experience in managing a small team within a customer-focused sales environment. This is crucial for the Sales Support Manager role, so be ready to discuss specific examples of how you've successfully led a team.
✨Tip Number 2
Familiarize yourself with Freshdesk, as it's mentioned in the job description. If you have experience using it, be prepared to share how you've utilized it to enhance customer service and streamline operations.
✨Tip Number 3
Demonstrate your excellent communication skills by preparing to discuss how you've resolved customer queries in the past. Use specific examples that showcase your ability to handle multiple tasks and provide positive outcomes.
✨Tip Number 4
Since data analysis is part of the role, think about how you've previously tracked key metrics or generated reports. Be ready to explain your approach to data management and how it contributed to your team's success.
We think you need these skills to ace Sales Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in sales and customer service environments. Emphasize any leadership roles you've held, especially those involving team management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Sales Support Manager role. Mention specific experiences that demonstrate your ability to manage a team and resolve customer queries effectively.
Showcase Relevant Skills: Highlight your organizational skills and attention to detail in your application. Provide examples of how you've successfully handled multiple tasks in fast-paced environments.
Follow Up: After submitting your application, consider sending a brief follow-up email to express your continued interest in the position. This can help keep you on their radar.
How to prepare for a job interview at Medlock Partners
✨Showcase Your Team Management Skills
Since the role involves overseeing a small team, be prepared to discuss your previous experience in managing teams. Highlight specific examples where you successfully led a team, resolved conflicts, or improved team performance.
✨Demonstrate Customer Service Expertise
The position requires strong customer service skills. Be ready to share instances where you effectively handled customer queries and provided positive outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with Freshdesk
As experience using Freshdesk is a key requirement, make sure you understand its functionalities. If you have used similar tools, be prepared to discuss how those experiences can translate to using Freshdesk effectively.
✨Prepare for Data Analysis Questions
Since the role involves data analysis and generating reports, brush up on your analytical skills. Be ready to discuss how you have used data to track performance metrics and make informed decisions in past roles.
