At a Glance
- Tasks: Lead and develop a high-performing team to deliver exceptional client experiences.
- Company: Established professional services organisation with a strong reputation.
- Benefits: Opportunities for professional growth and a dynamic work environment.
- Other info: Join a fast-paced team and contribute to operational improvements.
- Why this job: Make a real impact by enhancing client experiences and driving team performance.
- Qualifications: Experience in a supervisory role, strong communication skills, and a focus on service delivery.
The predicted salary is between 35000 - 45000 £ per year.
An established and highly regarded professional services organisation is seeking an experienced Client Services Supervisor to join its growing team. This is an exciting opportunity for a driven supervisor or team leader who thrives in a fast-paced environment and is passionate about delivering exceptional client experiences while leading and developing high-performing teams.
The Role
Acting as a key link between new clients and specialist departments, the Client Services function plays a vital role in ensuring enquiries are assessed efficiently and routed accurately. As Client Services Supervisor, you will oversee daily operations, support team performance, and ensure service delivery standards are consistently achieved. This role offers significant scope for professional growth, giving you the opportunity to analyse performance data, identify trends, and influence operational improvements that enhance both efficiency and client experience.
Key Responsibilities
- Lead, motivate and develop a team of Client Services Executives, driving performance and engagement
- Monitor KPIs and service standards, ensuring targets and business objectives are consistently met
- Take ownership of team outcomes, aligning decision-making with wider organisational strategy
- Organise and prioritise workloads to ensure efficiency, accuracy and timely completion of tasks
- Oversee enquiry assessment processes, supporting effective onboarding and decision-making
- Maintain clear communication with senior stakeholders, providing insights on performance and opportunities for improvement
- Act as a role model within the team, providing coaching, mentoring and ongoing support
- Monitor quality standards, encouraging accuracy and continuous improvement
- Participate in system testing and process enhancement initiatives
- Address performance, behavioural or capacity challenges proactively
- Contribute to leadership discussions by sharing operational observations and recommendations
- Adapt to evolving business needs with a proactive and flexible mindset
About You
- Proven experience as a supervisor or team leader, ideally within legal or professional services environments
- Strong experience managing KPIs and analysing performance metrics such as conversion rates
- Excellent written and verbal communication skills
- Commercially aware, with a focus on service delivery and client experience
- Natural leader with the ability to build morale and foster a collaborative team culture
- Highly organised, reliable and detail-focused
- Strong analytical and problem-solving skills
- Experience with case management systems is advantageous but not essential
- Knowledge of areas such as real estate, personal injury or clinical negligence would be beneficial
New Business Supervisor in Manchester employer: Medlock Partners
Medlock Partners is an excellent employer, offering a vibrant and inclusive work culture that prioritises employee development and well-being. With a hybrid working model, employees enjoy the flexibility of balancing on-site collaboration with remote work, while engaging in meaningful projects that enhance their HR expertise. The company fosters strong relationships across various teams, ensuring a supportive environment where every team member can thrive and contribute to impactful HR initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land New Business Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a new opportunity. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace New Business Supervisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services Supervisor role. Highlight your experience in managing teams and delivering exceptional client experiences, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences make you the perfect fit. Be sure to mention any relevant KPIs you've managed or improvements you've driven in past roles.
Showcase Your Leadership Skills:As a supervisor, we need to see your leadership style. Share examples of how you've motivated and developed teams in the past. We love hearing about your coaching and mentoring experiences, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medlock Partners
✨Know Your Stuff
Make sure you understand the role of a Client Services Supervisor inside out. Familiarise yourself with the key responsibilities and how they align with the company's goals. Brush up on your knowledge of KPIs and performance metrics, as you'll likely be asked how you've used these in past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific situations where you motivated your team or improved performance. This is your chance to demonstrate your natural leadership abilities and how you can foster a collaborative culture.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you maintain clear communication with stakeholders and how you’ve handled challenging conversations in the past.
✨Be Data-Driven
As the role involves analysing performance data, come prepared to discuss how you've used data to drive improvements in service delivery. Think of specific examples where your analytical skills led to operational enhancements or better client experiences.
