At a Glance
- Tasks: Deliver top-tier customer service and assist clients with legal inquiries.
- Company: Award-winning law firm with a collaborative Client Services team.
- Benefits: Full-time role with opportunities for career growth and development.
- Other info: Join a dynamic team and gain insights into the legal sector.
- Why this job: Be the face of the firm and make a real impact on client experiences.
- Qualifications: Experience in customer service, strong attention to detail, and ability to meet targets.
The predicted salary is between 27000 - 33000 £ per year.
Are you someone who takes pride in delivering top-tier customer service? Our client, a highly regarded law firm with multiple award wins, is on the lookout for a Client Services Executive to join their busy and collaborative Client Services team. If you have experience in customer service roles and are eager to apply your skills to the legal sector, this opportunity could be the perfect fit.
The Client Services team forms a crucial bridge between clients and the firm's legal teams. As the first point of contact, this team is responsible for ensuring a seamless transition from inquiry to legal support.
As a Client Services Executive, you'll be the face of the firm to new clients, representing its values and maintaining high standards of service throughout the onboarding process.
- Deliver excellent customer care by assisting clients with legal inquiries across a range of communication channels.
- Gather and record client details accurately using case management software.
- Liaise with legal teams, ensuring inquiries are directed to the appropriate department promptly.
- Facilitate the onboarding process by conducting KYC checks and opening new client matters.
- Develop a solid understanding of the firm’s legal services and departments.
- Strong attention to detail and accurate data entry skills.
- A proven ability to meet and exceed performance targets.
- Previous experience in the legal sector or a similar client-focused role.
- Knowledge of Proclaim or similar case management systems (training provided).
Apply now and take the next step in your career with this fantastic opportunity!
Customer Relationship Executive / Manager in Manchester employer: Medlock Partners
Join a prestigious law firm that values excellence in customer service and offers a collaborative work environment. As a Client Services Executive, you'll benefit from ongoing training and development opportunities, ensuring your growth within the legal sector. With a strong focus on employee well-being and a commitment to maintaining high standards, this firm is an exceptional place to build a rewarding career.
