At a Glance
- Tasks: Build and maintain strong relationships with B2B customers while delivering exceptional service.
- Company: Join a fast-growing, people-focused organisation with ambitious expansion plans.
- Benefits: Enjoy competitive salary, 25 days leave, health cash plan, and ongoing training.
- Other info: Collaborative team culture with exciting career progression opportunities.
- Why this job: Make a real impact in a supportive environment that values your growth and success.
- Qualifications: Experience in B2B Account Management and strong communication skills are essential.
The predicted salary is between 32000 - 35000 £ per year.
This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed.
The successful candidate will play a key role in building and maintaining long-term strategic relationships with existing business customers while delivering an exceptional customer experience throughout the entire order journey.
Key Responsibilities- Manage and develop strong relationships with assigned B2B customer accounts
- Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience
- Respond promptly and professionally to incoming phone calls, emails, and live chats
- Provide support with order processing, returns, product enquiries, and technical assistance
- Work towards achieving and exceeding sales and growth targets
- Identify and develop new business opportunities within existing and prospective accounts
- Support pricing strategies and margin improvement initiatives
- Promote and cross-sell additional products and services where appropriate
- Collaborate with internal departments including communications, procurement, and operations teams to support customer success and business growth
- Maintain accurate account records, forecasts, and customer activity updates
- Previous experience within a B2B Account Management, Customer Success, or Client Relationship role
- Strong relationship-building and stakeholder management skills
- Excellent written and verbal communication abilities
- Proven negotiation, persuasion, and problem-solving capabilities
- Ability to manage multiple priorities and customer accounts effectively
- Commercial awareness with the ability to interpret sales data and performance metrics
- Experience working with budgets, forecasts, and account plans
- Knowledge of contract management and service level agreements (SLAs) is desirable
- Strong customer-focused mindset with a proactive and solutions-driven approach
- Ability to collaborate effectively across multiple internal teams
- Positive and growth-focused mindset
- Ambitious, motivated, and performance-driven
- Takes ownership and accountability for their work
- Thrives in a fast-paced and evolving environment
- Collaborative and supportive team player
- Demonstrates initiative and strong problem-solving skills
- Open to continuous learning, progression, and new challenges
- Quarterly team social events
- Summer celebrations with family inclusion
- 25 days annual leave plus bank holidays
- Employee Assistance Programme
- Health cash plan and private GP access
- Travel expense support
- Annual health checks
- Pension scheme
- Life insurance
- Performance-related bonus scheme
- Ongoing training and professional development
- Employee reward and recognition programme
- Birthday gifts and long-service awards
If you are interested in this position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Andrew Davison.
Medlock Partners are a professional services recruitment specialist operating across England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities.
Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
Account Manager in Manchester employer: Medlock Partners
Join a dynamic and people-focused organisation as an Account Manager, where you will thrive in a supportive work culture that prioritises employee growth and development. With competitive benefits including a performance-related bonus scheme, health cash plan, and ongoing training opportunities, this role offers a rewarding career path in a fast-growing company committed to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience make you the perfect fit for the Account Manager role. Keep it concise but impactful—highlight your relationship-building skills and customer-focused mindset.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re enthusiastic about the opportunity—something we love to see at StudySmarter!
We think you need these skills to ace Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your B2B experience and any customer success achievements that align with what we're looking for. We want to see how you can build those strong relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for our team. Don't forget to mention your proactive approach and problem-solving skills – we love that!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing off your negotiation and persuasion abilities in your examples.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Medlock Partners
✨Know Your Accounts
Before the interview, research the company’s existing B2B accounts and their industries. Understanding their customer base will help you demonstrate your ability to manage and develop strong relationships, which is crucial for the Account Manager role.
✨Showcase Your Communication Skills
Prepare to discuss specific examples of how you've effectively communicated with clients in the past. Highlight your experience in responding to enquiries and providing high-quality service, as this will show that you can handle the professional expectations of the role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you successfully resolved customer issues or improved processes. Be ready to share these stories during the interview to illustrate your proactive and solutions-driven approach, which is key for success in this position.
✨Align with Company Culture
Familiarise yourself with the company’s values and culture. During the interview, express how your positive and growth-focused mindset aligns with their commitment to a supportive workplace. This will show that you’re not just a fit for the role, but also for the team.
