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For Companies At a Glance
- Tasks: Be the first point of contact for clients, ensuring smooth onboarding and excellent service.
- Company: Join a prestigious law firm known for its award-winning service and collaborative culture.
- Benefits: Enjoy a full-time role in Manchester with opportunities for growth and training.
- Why this job: Make a real impact by helping clients navigate legal inquiries in a supportive team environment.
- Qualifications: Strong communication skills and attention to detail are essential; legal experience is a plus.
- Other info: Perfect for law graduates or customer service pros looking to switch sectors.
The predicted salary is between 28800 - 48000 £ per year.
Location: Manchester
Type: Full-Time, Office-Based
Are you someone who takes pride in delivering top-tier customer service? Our client, a highly regarded law firm with multiple award wins, is on the lookout for a Client Services Executive to join their busy and collaborative Client Services team. Whether you’re a law graduate looking to gain experience in a legal environment or an experienced customer service professional eager to apply your skills in a new sector, this opportunity could be the perfect fit.
The Role
The Client Services team forms a crucial bridge between clients and the firm’s legal teams. As the first point of contact, this team is responsible for ensuring a seamless transition from inquiry to legal support. As a Client Services Executive, you’ll be the face of the firm to new clients, representing its values and maintaining high standards of service throughout the onboarding process.
What You’ll Do
- Deliver excellent customer care by assisting clients with legal inquiries across a range of communication channels.
- Gather and record client details accurately using case management software.
- Liaise with legal teams, ensuring inquiries are directed to the appropriate department promptly.
- Facilitate the onboarding process by conducting KYC checks and opening new client matters.
- Manage your workload effectively, ensuring all tasks and inboxes are actioned and cleared daily.
- Develop a solid understanding of the firm’s legal services and departments.
- Adapt to changing team and business priorities with flexibility and a positive attitude.
What We’re Looking For
Essential:
- Outstanding communication skills, both written and verbal.
- Highly organised with the ability to manage tasks independently and meet deadlines.
- Strong attention to detail and accurate data entry skills.
- A proven ability to meet and exceed performance targets.
Desirable:
- Previous experience in the legal sector or a similar client-focused role.
- Knowledge of Proclaim or similar case management systems (training provided).
Apply now and take the next step in your career with this fantastic opportunity.
Client Services Executive employer: Medlock Partners Ltd
Contact Detail:
Medlock Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarise yourself with the legal sector and the specific services offered by the firm. Understanding their values and how they operate will help you communicate effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling client inquiries. You might want to role-play common scenarios you could encounter as a Client Services Executive, which will prepare you for real-life situations and show your proactive approach.
✨Tip Number 3
Network with professionals in the legal field or those who have experience in client services roles. Engaging with them can provide valuable insights into the expectations of the position and may even lead to referrals.
✨Tip Number 4
Be ready to discuss your organisational skills and how you manage your workload. Prepare examples from your past experiences that highlight your ability to meet deadlines and handle multiple tasks efficiently, as this is crucial for the role.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the role of a Client Services Executive. Emphasise your communication skills and organisational abilities, as these are essential for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention why you are interested in working for a law firm and how your background makes you a suitable candidate for this role.
Highlight Relevant Experience: If you have previous experience in a client-focused role or the legal sector, be sure to detail this in your application. Use specific examples to demonstrate how you've successfully managed client inquiries or supported teams in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Services Executive role.
How to prepare for a job interview at Medlock Partners Ltd
✨Showcase Your Communication Skills
As a Client Services Executive, outstanding communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Consider sharing examples of how you've effectively communicated with clients in previous roles.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. Discuss your methods for managing tasks and meeting deadlines. You might want to mention specific tools or techniques you use to stay organised and ensure nothing falls through the cracks.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. Prepare to discuss instances where your meticulous nature has positively impacted your work. You could also mention any experience with data entry or case management systems, even if it's just from academic projects.
✨Express Your Adaptability
The ability to adapt to changing priorities is essential. Share examples of how you've successfully navigated changes in previous roles. Highlight your positive attitude towards challenges and your willingness to learn new processes or systems.
