At a Glance
- Tasks: Build and maintain strong relationships with B2B customers while ensuring exceptional service.
- Company: Join a fast-growing, people-focused organisation with ambitious expansion plans.
- Benefits: Competitive salary with OTE, supportive workplace culture, and growth opportunities.
- Other info: Dynamic environment with opportunities for continuous learning and career progression.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Experience in B2B Account Management and strong communication skills required.
This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed. The successful candidate will play a key role in building and maintaining long-term strategic relationships with existing business customers while delivering an exceptional customer experience throughout the entire order journey.
Key Responsibilities
- Manage and develop strong relationships with assigned B2B customer accounts
- Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience
- Respond promptly and professionally to incoming phone calls, emails, and live chats
- Provide support with order processing, returns, product enquiries, and technical assistance
- Work towards achieving and exceeding sales and growth targets
- Identify and develop new business opportunities within existing and prospective accounts
- Support pricing strategies and margin improvement initiatives
- Promote and cross-sell additional products and services where appropriate
- Collaborate with internal departments including communications, procurement, and operations teams to support customer success and business growth
- Maintain accurate account records, forecasts, and customer activity updates
Skills & Experience
- Previous experience within a B2B Account Management, Customer Success, or Client Relationship role
- Strong relationship-building and stakeholder management skills
- Excellent written and verbal communication abilities
- Proven negotiation, persuasion, and problem-solving capabilities
- Ability to manage multiple priorities and customer accounts effectively
- Commercial awareness with the ability to interpret sales data and performance metrics
- Experience working with budgets, forecasts, and account plans
- Knowledge of contract management and service level agreements (SLAs) is desirable
- Strong customer-focused mindset with a proactive and solutions-driven approach
- Ability to collaborate effectively across multiple internal teams
Personal Attributes
- Positive and growth-focused mindset
- Ambitious, motivated, and performance-driven
- Takes ownership and accountability for their work
- Thrives in a fast-paced and evolving environment
- Collaborative and supportive team player
- Demonstrates initiative and strong problem-solving skills
- Open to continuous learning, progression, and new challenges
If you are interested in this position and feel your experience matches the criteria, then please apply now for immediate consideration.
Account Manager employer: Medlock Partners Ltd
Join a dynamic and rapidly expanding organisation that prioritises employee growth and a supportive work culture. As an Account Manager, you will benefit from a competitive salary, performance-related bonuses, and opportunities for professional development while working in a collaborative environment that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their growth. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Manager. Highlight your relationship-building skills and how you've successfully managed accounts in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in B2B Account Management. We want to see how your skills align with our needs, so don’t be shy about showcasing your relationship-building abilities!
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, ensure your application is clear, concise, and free of errors. We love a well-structured application that reflects your professionalism!
Highlight Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your success in previous roles. We’re looking for candidates who can show us how they’ve exceeded targets or improved customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation about your future with StudySmarter!
How to prepare for a job interview at Medlock Partners Ltd
✨Know Your Customers
Before the interview, research the company’s existing B2B customer accounts. Understand their needs and challenges so you can discuss how you would build and maintain those relationships effectively.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent written and verbal communication abilities. Think of examples where you've successfully handled customer enquiries or resolved issues, as this will highlight your fit for the role.
✨Be Ready to Discuss Sales Strategies
Brush up on your knowledge of sales data and performance metrics. Be prepared to talk about how you've achieved or exceeded sales targets in the past, and how you would approach pricing strategies and margin improvements.
✨Emphasise Your Teamwork
Since collaboration is key in this role, think of instances where you've worked with internal teams to support customer success. Highlight your ability to thrive in a fast-paced environment while being a supportive team player.
