At a Glance
- Tasks: Build and maintain strong relationships with B2B customers while delivering exceptional service.
- Company: Join a fast-growing, people-focused organisation with ambitious expansion plans.
- Benefits: Enjoy competitive salary, 25 days leave, health benefits, and fun team events.
- Other info: Thrive in a dynamic workplace with opportunities for continuous learning and progression.
- Why this job: Make a real impact in customer success and grow your career in a supportive environment.
- Qualifications: Experience in B2B Account Management and strong communication skills are essential.
The predicted salary is between 32000 - 35000 £ per year.
This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed. The successful candidate will play a key role in building and maintaining long-term strategic relationships with existing business customers while delivering an exceptional customer experience throughout the entire order journey.
Key Responsibilities
- Manage and develop strong relationships with assigned B2B customer accounts.
- Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience.
- Respond promptly and professionally to incoming phone calls, emails, and live chats.
- Provide support with order processing, returns, product enquiries, and technical assistance.
- Work towards achieving and exceeding sales and growth targets.
- Identify and develop new business opportunities within existing and prospective accounts.
- Support pricing strategies and margin improvement initiatives.
- Promote and cross-sell additional products and services where appropriate.
- Collaborate with internal departments including communications, procurement, and operations teams to support customer success and business growth.
- Maintain accurate account records, forecasts, and customer activity updates.
Skills & Experience
- Previous experience within a B2B Account Management, Customer Success, or Client Relationship role.
- Strong relationship-building and stakeholder management skills.
- Excellent written and verbal communication abilities.
- Proven negotiation, persuasion, and problem-solving capabilities.
- Ability to manage multiple priorities and customer accounts effectively.
- Commercial awareness with the ability to interpret sales data and performance metrics.
- Experience working with budgets, forecasts, and account plans.
- Knowledge of contract management and service level agreements (SLAs) is desirable.
- Strong customer-focused mindset with a proactive and solutions-driven approach.
- Ability to collaborate effectively across multiple internal teams.
Personal Attributes
- Have a positive and growth-focused mindset.
- Be ambitious, motivated, and performance-driven.
- Take ownership and accountability for their work.
- Thrive in a fast-paced and evolving environment.
- Be a collaborative and supportive team player.
- Demonstrate initiative and strong problem-solving skills.
- Be open to continuous learning, progression, and new challenges.
Benefits
- Quarterly team social events
- Summer celebrations with family inclusion
- 25 days annual leave plus bank holidays
- Employee Assistance Programme
- Health cash plan and private GP access
- Travel expense support
- Annual health checks
- Pension scheme
- Life insurance
- Performance-related bonus scheme
- Ongoing training and professional development
- Employee reward and recognition programme
- Birthday gifts and long-service awards
Account Manager in Hyde employer: Medlock Partners Limited
Join a dynamic and rapidly expanding organisation that prioritises its people, offering a vibrant workplace culture where your growth and success are paramount. As an Account Manager, you will enjoy a range of benefits including generous annual leave, health cash plans, and ongoing professional development opportunities, all while contributing to meaningful customer relationships in a supportive environment. With a focus on collaboration and employee recognition, this role not only promises a rewarding career but also a chance to be part of a team that celebrates achievements together.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Hyde
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain who you are and what you bring to the table. Tailor your message to highlight your experience in B2B account management and customer success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your great fit for the Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to grow with us. Keep an eye on our careers page for the latest opportunities and make sure your application stands out!
We think you need these skills to ace Account Manager in Hyde
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in B2B account management and customer success, showing us how you can build strong relationships with clients.
Showcase Your Skills:We want to see your excellent communication and problem-solving skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed customer accounts and exceeded targets.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re a people-focused organisation, so showing us your positive mindset and collaborative spirit will definitely stand out.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Medlock Partners Limited
✨Know Your Customer
Before the interview, research the company’s existing B2B customer accounts and their industries. Understanding their client base will help you demonstrate your ability to build strong relationships and provide tailored solutions during the interview.
✨Showcase Your Communication Skills
As an Account Manager, excellent communication is key. Prepare examples of how you've effectively managed customer enquiries in the past. Be ready to discuss how you handle difficult conversations and ensure a high-quality service experience.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues or improved processes. Highlight your proactive approach and how it led to positive outcomes for both the customer and the business.
✨Be Ready to Discuss Sales Strategies
Since the role involves achieving sales targets, come prepared with ideas on how you would identify new business opportunities and promote additional products. Show that you understand the importance of commercial awareness and can interpret sales data effectively.
