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For Companies At a Glance
- Tasks: Be the first point of contact for clients, ensuring smooth onboarding and excellent service.
- Company: Join a prestigious law firm known for its award-winning service and collaborative culture.
- Benefits: Enjoy a full-time role in Manchester with opportunities for growth and development.
- Why this job: Gain valuable experience in a legal environment while making a real impact on client satisfaction.
- Qualifications: Ideal for law graduates or customer service pros eager to transition into the legal sector.
- Other info: Work in a dynamic team that values communication and client care.
The predicted salary is between 28800 - 43200 £ per year.
Location: Manchester
Type: Full-Time, Office-Based
Are you someone who takes pride in delivering top-tier customer service? Our client, a highly regarded law firm with multiple award wins, is on the lookout for a Client Services Executive to join their busy and collaborative Client Services team. Whether you’re a law graduate looking to gain experience in a legal environment or an experienced customer service professional eager to apply your skills in a new sector, this opportunity could be the perfect fit.
The Role
The Client Services team forms a crucial bridge between clients and the firm’s legal teams. As the first point of contact, this team is responsible for ensuring a seamless transition from inquiry to legal support. As a Client Services Executive, you’ll be the face of the firm to new clients, representing its values and maintaining high standards of service throughout the onboarding process.
What You’ll Do
- Deliver excellent customer care by assisting clients with legal inquiries across a range of communication channels.
- Gather and record client details accurately using case management software.
- Liaise with legal teams, ensuring inquiries are directed to the appropriate department promptly.
- Facilitate the onboarding process by conducting KYC checks.
Client Services Executive employer: Medlock Partners Limited
Contact Detail:
Medlock Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarise yourself with the legal sector and the specific services offered by the law firm. Understanding their values and how they operate will help you communicate effectively and demonstrate your genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since you'll be the first point of contact for clients, being able to handle different types of inquiries with confidence will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the legal field or those who have experience in client services. Engaging with them can provide valuable insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in customer service. Be ready to share specific examples that highlight your problem-solving skills and ability to maintain high standards of service.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Client Services Executive. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, resolved issues, or improved client satisfaction in previous roles.
Showcase Communication Abilities: Since the role involves liaising with clients and legal teams, demonstrate your strong communication skills. Mention any experience you have with various communication channels, such as phone, email, or face-to-face interactions.
Personalise Your Application: Make your application stand out by personalising it for the law firm. Research the firm's values and culture, and reflect this understanding in your cover letter to show why you're a great fit for their team.
How to prepare for a job interview at Medlock Partners Limited
✨Showcase Your Customer Service Skills
As a Client Services Executive, your ability to deliver excellent customer care is crucial. Be prepared to share specific examples from your past experiences where you successfully handled client inquiries or resolved issues, demonstrating your commitment to high standards of service.
✨Understand the Legal Environment
Even if you're new to the legal sector, showing a basic understanding of how law firms operate can set you apart. Research the firm and its values, and be ready to discuss how you can contribute to their mission of providing top-tier legal support.
✨Familiarise Yourself with Case Management Software
Since you'll be using case management software to gather and record client details, it’s beneficial to familiarise yourself with common tools used in the industry. Mention any relevant experience you have with similar software during the interview to demonstrate your readiness for the role.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you assess if the firm aligns with your career goals and values.
