At a Glance
- Tasks: Build and maintain strong relationships with B2B customers while ensuring exceptional service.
- Company: Fast-growing, people-focused organisation with ambitious expansion plans across the UK.
- Benefits: Competitive salary, quarterly team events, 25 days leave, health cash plan, and ongoing training.
- Other info: Dynamic environment with excellent opportunities for personal and professional growth.
- Why this job: Join a supportive team and make a real impact on customer success and business growth.
- Qualifications: Experience in B2B Account Management and strong communication skills required.
The predicted salary is between 32000 - 35000 £ per year.
This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed.
The successful candidate will play a key role in building and maintaining long-term strategic relationships with existing business customers while delivering an exceptional customer experience throughout the entire order journey.
Key Responsibilities- Manage and develop strong relationships with assigned B2B customer accounts.
- Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience.
- Respond promptly and professionally to incoming phone calls, emails, and live chats.
- Provide support with order processing, returns, product enquiries, and technical assistance.
- Work towards achieving and exceeding sales and growth targets.
- Identify and develop new business opportunities within existing and prospective accounts.
- Support pricing strategies and margin improvement initiatives.
- Promote and cross-sell additional products and services where appropriate.
- Collaborate with internal departments including communications, procurement, and operations teams to support customer success and business growth.
- Maintain accurate account records, forecasts, and customer activity updates.
- Previous experience within a B2B Account Management, Customer Success, or Client Relationship role.
- Strong relationship-building and stakeholder management skills.
- Excellent written and verbal communication abilities.
- Proven negotiation, persuasion, and problem-solving capabilities.
- Ability to manage multiple priorities and customer accounts effectively.
- Commercial awareness with the ability to interpret sales data and performance metrics.
- Experience working with budgets, forecasts, and account plans.
- Knowledge of contract management and service level agreements (SLAs) is desirable.
- Strong customer-focused mindset with a proactive and solutions-driven approach.
- Ability to collaborate effectively across multiple internal teams.
- Have a positive and growth-focused mindset.
- Be ambitious, motivated, and performance-driven.
- Take ownership and accountability for their work.
- Thrive in a fast-paced and evolving environment.
- Be a collaborative and supportive team player.
- Demonstrate initiative and strong problem-solving skills.
- Be open to continuous learning, progression, and new challenges.
- Quarterly team social events.
- Summer celebrations with family inclusion.
- 25 days annual leave plus bank holidays.
- Employee Assistance Programme.
- Health cash plan and private GP access.
- Travel expense support.
- Annual health checks.
- Pension scheme.
- Life insurance.
- Performance-related bonus scheme.
- Ongoing training and professional development.
- Employee reward and recognition programme.
- Birthday gifts and long-service awards.
Account Manager in Chester employer: Medlock Partners Limited
Join a dynamic and rapidly expanding organisation that prioritises employee growth and a supportive work culture. As an Account Manager, you will benefit from a range of perks including generous annual leave, health plans, and performance bonuses, all while working in a collaborative environment that encourages continuous learning and development. This role not only offers competitive remuneration but also the chance to build meaningful relationships with clients, making it a truly rewarding career opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Chester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their needs. Practise common interview questions and have some examples ready to showcase your experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, plus it gives you another chance to reiterate why you're the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Account Manager in Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relevant experience in B2B account management and customer success, showing us how you can build strong relationships with clients.
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this position, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially those that involved negotiation or managing multiple priorities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Medlock Partners Limited
✨Know Your Customer
Before the interview, research the company’s existing B2B customer accounts. Understand their products and services, and think about how you can enhance customer relationships. This will show your genuine interest and help you discuss how you can contribute to their success.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've effectively managed customer enquiries in the past. Be ready to demonstrate your verbal and written communication skills during the interview, as this will be crucial for the role.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues or improved processes. Be prepared to share these stories, as they will illustrate your proactive and solutions-driven mindset, which is essential for this position.
✨Demonstrate Your Team Spirit
This role requires collaboration with various internal teams. Share examples of how you've worked effectively with others in previous roles. Emphasising your ability to thrive in a team environment will resonate well with the company's people-focused culture.
