Client Services Executive
Location: Manchester
Type: Full-Time, Office-Based
Are you someone who takes pride in delivering top-tier customer
service?
Our client, a highly regarded law firm with multiple award wins,
is on the lookout for a Client Services Executive to join their
busy and collaborative Client Services team. If you have
experience in customer service roles and are eager to apply your
skills to the legal sector, this opportunity could be the perfect
fit.
The Role
The Client Services team forms a crucial bridge between clients
and the firm's legal teams. As the first point of contact, this
team is responsible for ensuring a seamless transition from
inquiry to legal support.
As a Client Services Executive, you'll be the face of the firm to
new clients, representing its values and maintaining high
standards of service throughout the onboarding process.
What You’ll Do
* Deliver excellent customer care by assisting clients with legal
inquiries across a range of communication channels.
* Gather and record client details accurately using case
management software.
* Liaise with legal teams, ensuring inquiries are directed to the
appropriate department promptly.
* Facilitate the onboarding process by conducting KYC checks and
opening new client matters.
* Manage your workload effectively, ensuring all tasks and
inboxes are actioned and cleared daily.
* Develop a solid understanding of the firm’s legal services and
departments.
* Adapt to changing team and business priorities with flexibility
and a positive attitude.
What We’re Looking For
Essential:
* Outstanding communication skills, both written and verbal.
* Highly organised with the ability to manage tasks independently
and meet deadlines.
* Strong attention to detail and accurate data entry skills.
* A proven ability to meet and exceed performance targets.
Desirable:
* Previous experience in the legal sector or a similar
client-focused role.
* Knowledge of Proclaim or similar case management systems
(training provided).
Apply now and take the next step in your career with this
fantastic opportunity!
Client Services Executive in Manchester employer: Medlock Partners Limited Careers
Join a dynamic and growing organisation as a Compliance Manager, where you will play a pivotal role in enhancing our quality, environmental, health & safety, and regulatory compliance efforts. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering opportunities for continuous improvement and professional advancement. Located in the vibrant Northwest of England, we provide a supportive environment that encourages innovation and accountability, making it an excellent place for compliance professionals to thrive.
Contact Details:
Medlock Partners Limited Careers Recruitment Team
