At a Glance
- Tasks: Serve customers, handle enquiries, process orders, and support branch operations.
- Company: Join a family-run business with over 115 years of history.
- Benefits: Competitive salary, bonus scheme, pension, and opportunities for progression.
- Other info: Full training provided; no experience in electrical wholesale required.
- Why this job: Be part of a friendly team where your contributions truly matter.
- Qualifications: Positive attitude, good communication skills, and a full UK driving licence.
The predicted salary is between 18900 - 23100 £ per year.
Looking for a hands-on role where no two days are the same? We’re looking for a Branch Assistant to join our Aberdeen team – a friendly, close-knit environment where everyone plays a key part in the day-to-day running of the branch. This is a varied and active role, combining trade counter sales, telesales, warehouse duties, and general branch support. If you enjoy being busy, working as part of a team, and getting involved in all aspects of the operation, this could be the role for you.
Why join us?
- A successful, family-run business with over 115 years of history
- Part of one of the UK’s leading independent electrical wholesalers
- A supportive, down-to-earth team where your contribution matters
- A stable business with genuine opportunities to develop
What you’ll be doing:
- Serving customers on the trade counter and handling telephone enquiries
- Processing orders and preparing quotations accurately and efficiently
- Building relationships, developing accounts, and identifying sales opportunities
- Assisting with purchasing and general administration
- Supporting the day-to-day running of the branch, including picking orders and goods handling
- Maintaining a tidy, organised, and well-presented branch environment
- Making local deliveries when required
What we’re looking for:
- A positive, can-do attitude and strong work ethic
- A hands-on approach and willingness to get involved in all areas of the branch
- Good communication skills and a friendly, customer-focused manner
- Ability to work both independently and as part of a team
- A full UK driving licence (essential)
- Experience in electrical wholesale or a trade environment is an advantage, but not essential
- Product knowledge is helpful, but full training will be provided
What we offer:
- Competitive salary with bonus scheme
- Pension and life assurance
- Cycle to work scheme and company sick pay
- A supportive working environment with opportunities to progress
Full-time | Permanent | In-Branch | Monday to Friday | 7:30am to 5:30pm
Branch Assistant (Telesales & Trade Counter) employer: Medlock Electrical Distributors
Join our Aberdeen team as a Branch Assistant and experience the benefits of working for a successful, family-run business with over 115 years of history. We offer a supportive and down-to-earth work culture where your contributions are valued, alongside competitive salaries, a bonus scheme, and genuine opportunities for personal and professional growth. If you thrive in a busy environment and enjoy being part of a close-knit team, this is the perfect place for you.
Contact Details:
Medlock Electrical Distributors Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant (Telesales & Trade Counter)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Medlock Electrical Distributors, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Medlock Electrical Distributors!
We think you need these skills to ace Branch Assistant (Telesales & Trade Counter)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Medlock Electrical Distributors, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Medlock Electrical Distributors and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Medlock Electrical Distributors that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Medlock Electrical Distributors
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
