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- Tasks: Deliver world-class customer service and manage customer orders from start to finish.
- Company: Join Medline, a global leader in medical-surgical products and supply chain solutions.
- Benefits: Enjoy a bonus scheme, life insurance, well-being apps, and 25 days holiday.
- Why this job: Make a real impact in a dynamic team and be heard in a global organisation.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
- Other info: Flexible hybrid working after training with opportunities for personal development.
The predicted salary is between 28800 - 43200 £ per year.
Department: Customer Services
Role reports to: Customer Services Manager UK & Ireland
Location: Warrington/hybrid (after training)
Contract: 12 Month FTC (Maternity cover)
About Us
Medline is a leading provider of medical-surgical products and supply chain solutions, serving all points of care. Through a wide-ranging product portfolio, a robust supply chain network and modern clinical solutions, Medline helps healthcare providers (HCPs) improve their clinical, financial and operational outcomes.
Purpose
The Customer Service Agent provides World Class customer service to our customers and account managers, with full ownership of tasks - from initial request to resolution. We are seeking a proactive, detail-oriented Customer Service Agent to join our growing team. This position demands end-to-end ownership of customer processes, requiring a candidate who thrives in a hands-on, high-accountability environment. You will collaborate closely with account managers, customers, and cross-functional teams to deliver exceptional service.
Responsibilities
- Accountable for taking customer orders, tracking shipment and on-time shipment of orders
- Responsible for solving problem situations by taking the necessary steps
- Provides pro-active information to customer/account manager about their order status
- Full ownership of the maintenance of EDI order: from order to invoice
- Provides customer service to ensure customers’ needs are fulfilled, and customers are satisfied and retained
- Keeps records of customer complaints and ensures that complaints are dealt with in a timely manner respecting the process and approval flows
- Actively suggests and assists with implementing any improvements of systems and processes
- Updates CRM system to track all issues and resolutions, reports on trends and responds to inquiries from stakeholders and partners
- Follows required training to perform the job with great efficiency
- Any other duties as are within the scope, spirit and purpose of the job as requested by the line manager
Qualifications
- Previous experience in a customer service role within a manufacturing, logistics, or medical device environment is preferred but we also welcome candidates with strong transferable skills
- Strong understanding of end-to-end customer service processes - not limited to call handling
- Ability to manage a wide range of customer issues independently
- High level of oral, written and interpersonal communication skills
- Takes pride in providing excellent customer service
- Able to prioritise and organise a busy workload
- Ability to remain calm and professional when dealing with customers
- Confident in dealing with individuals at all levels both internally and externally
- Strong organisational skills, leading to a methodic and structured way of working and an ownership mindset
- Proficiency in MS Office
- Positive action-oriented spirit and attitude
- Able to work well as part of a team or on own initiative
Why Join Us
This is an opportunity to make a real impact in a growing, dynamic team and work in a global organisation where your voice is heard and your ownership makes a difference.
Benefits
- Bonus scheme*
- Income protection insurance*
- Life Insurance*
- Access to help@hand total well-being app (including EAP and access to Benefithub discounts and savings)
- Access to YuLife – a wellbeing app that rewards you for daily healthy activities.
- Pension
- Employee referral scheme
- Bespoke training and development opportunities
- Regular employee appreciation events
- 25 days holiday plus the usual bank holidays subject to T&Cs
We want to ensure our recruitment process works for everyone. If you need any reasonable adjustments at any stage, please let us know. Medline is committed to reducing our carbon footprint, developing responsible products, supporting our employees and local communities, and promoting high ethical standards internally and among our supplier partners.
Customer Service Agent - 12 Month FTC in Warrington employer: Medline Europe
Contact Detail:
Medline Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - 12 Month FTC in Warrington
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Medline's mission and values. This way, you can show how your skills align with their goals and demonstrate that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer issues and showcase your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team dynamics. This shows that you’re engaged and eager to learn more about how you can contribute to Medline’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the role while you’re at it!
We think you need these skills to ace Customer Service Agent - 12 Month FTC in Warrington
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled customer issues and provided solutions, so share specific examples that demonstrate your skills!
Be Proactive and Detail-Oriented: In your written application, emphasise your proactive approach and attention to detail. Mention any instances where you took ownership of a task or improved a process, as this aligns perfectly with what we’re looking for in a Customer Service Agent.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand the role and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at Medline Europe
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a medical or logistics context. Be ready to discuss your understanding of end-to-end processes and how you can take ownership of customer issues from start to finish.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer complaints in the past. Highlight your proactive approach and ability to remain calm under pressure, as these traits are crucial for a Customer Service Agent.
✨Familiarise Yourself with Medline
Do some research on Medline’s products and services. Understanding their operations and values will help you align your answers with what they’re looking for, showing that you're genuinely interested in the role and the company.
✨Demonstrate Teamwork and Initiative
Be ready to discuss how you work well in a team but also take initiative when needed. Share specific instances where you’ve collaborated with others or suggested improvements to processes, as this reflects the ownership mindset they value.
