People Process Optimisation Co-ordinator in Watford

The People Process Optimisation Co-ordinator plays a key role in supporting the continuous improvement of people processes and policies across the employee lifecycle. As Medivet continues its transformational shift towards locally managed people processes, this role will manage day-to-day colleague and manager queries relating to Workday and wider people processes. The postholder will identify recurring issues and root causes to support the transition to local ownership. The role will also support regular people reporting, using Excel to compile, analyse, and present data clearly for stakeholders. The role will support the People Process Optimisation Lead in developing and implementing practical solutions. Acting as a first point of contact for process-related queries, the postholder will gather insight to help shape process and system improvements that enhance efficiency, clarity, and user experience for all colleagues.

Key Responsibilities:

• Act as the escalated point of contact for Workday and people process queries, providing clear, accurate, and timely responses to managers and colleagues.
• Log, track, and categorise queries to identify recurring issues, pain points, and opportunities for simplification or automation.
• Conduct discovery and root cause analysis on high-volume or complex queries to understand underlying process or policy gaps.
• Share insights and findings with the People Process Optimisation Lead to inform improvement priorities and solution design.
• Collaborate with the People Operations, Workday, and Policy teams to clarify processes and ensure consistent guidance is provided.
• Support the review, documentation, and communication of process and policy updates, ensuring clarity and accessibility for end users.
• Help draft or update manager guides, toolkits, FAQs, and process documentation to reduce future query volume and promote self-service.
• Assist with testing and validating changes to Workday processes or documentation, ensuring they meet user needs and quality standards.
• Produce regular people reports using Excel, ensuring data is accurate, clearly presented, and delivered within agreed reporting timelines.
• Use Excel to organise, analyse, and summarise people data, highlighting trends and insights to support process improvement and decision-making.
• Contribute to a culture of continuous improvement by constructively raising issues, proposing enhancements, and following up on actions.

Skills and Experience:

• Experience working in a People Operations or People Services role.
• Strong customer service skills, with experience handling and resolving colleague queries.
• Good understanding of Workday and its key processes.
• Strong analytical skills with the ability to identify trends, patterns, and root causes of issues.
• Confident Excel skills, including the ability to format data, use formulas, create tables, filter and sort information, and produce clear people reports.
• Excellent written and verbal communication skills, with the ability to explain complex information clearly.
• Organised and detail-oriented, able to manage multiple tasks and maintain accurate records.
• Demonstrates initiative to resolve problems by proactively identifying opportunities to improve processes and enhance the colleague experience.
• Comfortable working collaboratively across teams and functions to identify practical solutions.

Desirable:

• Exposure to process improvement, service design, or People transformation projects.

Personal Attributes:

• Customer-focused, empathetic, and solution-oriented.
• Naturally curious, with a proactive approach to understanding and resolving root causes.
• Confident to share ideas and insights to support process improvement.
• Highly organised and reliable, with strong attention to detail.
• Committed to delivering a consistent, high-quality experience for colleagues and managers.

This is a fixed term contract.