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- Tasks: Greet clients, manage appointments, and handle payments in a vibrant veterinary practice.
- Company: Join Medivet, a leading veterinary care provider with a passion for animal welfare.
- Benefits: Enjoy health cash plans, life assurance, generous leave, and discounts on services.
- Why this job: Make a real difference to pets and their owners in a supportive, caring environment.
- Qualifications: Friendly, organised, and calm under pressure; experience in customer service is a plus.
- Other info: Part-time role (32 hours/week) at a 24-hour practice in Dorchester.
The predicted salary is between 20000 - 28000 £ per year.
Medivet Dorchester, England, United Kingdom
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Join to apply for the Veterinary Receptionist role at Medivet
Medivet Dorchester, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Veterinary Receptionist role at Medivet
Calling all animal lovers! Do you love spending time with animals as much as you do with customers?
This is an opportunity to make a real difference to every pet and every client – yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments.
You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.
Part time 32 hours a week working at the Dorchester 24 hour practice.
If this sounds like you, click Apply – our friendly team is looking forward to meeting you!
Key Benefits
- Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person should you feel you need support.
- 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
- An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
- Interest free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.
Role Accountabilities
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In This Role You Will
- Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
- Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
- Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
- Ensure appointment slots are available for clients to book online.
- Carry out reception duties, greeting clients on arrival, and updating records.
- Process any repeat prescription order requests.
- Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
- Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills And Experience
- Excellent client facing and reception skills.
- Experience of working as part of a team and building positive working relationships.
- Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
- Able to prioritise a range of tasks and own workload.
- Good numeracy skills, with the ability to manage payments and cash up.
- Experience in using online appointment booking systems.
- Administration skills and experience
- Trustworthy and responsible
Desirable
- Previous veterinary receptionist experience.
- Social media/website content management.
About Us
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.
We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.
This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
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Job function
Health Care Provider
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Industries
Veterinary Services
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Veterinary Receptionist employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with Medivet's values and mission. Understanding their commitment to exceptional care will help you align your responses during any interviews, showcasing your passion for animal welfare and customer service.
✨Tip Number 2
Gain some hands-on experience in a veterinary setting, even if it's just volunteering. This will not only enhance your understanding of the role but also give you real-life examples to discuss during your interview.
✨Tip Number 3
Brush up on your customer service skills. Since you'll be the first point of contact for clients, demonstrating your ability to remain calm and friendly under pressure can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Medivet. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Veterinary Receptionist position.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous roles related to veterinary care. Emphasise skills like organisation, calmness under pressure, and your love for animals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and customer service. Mention specific experiences that demonstrate your ability to handle reception duties and manage appointments effectively.
Highlight Relevant Skills: In your application, clearly outline your client-facing skills, administration experience, and ability to work as part of a team. Use examples to illustrate how you've successfully managed tasks in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a reception role.
How to prepare for a job interview at Medivet
✨Show Your Passion for Animals
Make sure to express your genuine love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers at Medivet.
✨Demonstrate Excellent Customer Service Skills
Since you'll be the first point of contact for clients, highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided exceptional service in previous roles.
✨Be Organised and Calm Under Pressure
The role requires managing multiple tasks simultaneously, especially during busy times. Discuss how you prioritise tasks and remain calm in stressful situations, perhaps by sharing a relevant story from your past work experience.
✨Familiarise Yourself with Veterinary Terminology
While previous veterinary experience is desirable, having a basic understanding of common veterinary terms can set you apart. Brush up on key terms and concepts related to pet care and veterinary practices before the interview.
