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- Tasks: Be the friendly face that welcomes pets and their owners while managing appointments and payments.
- Company: Join Medivet, a leading veterinary care provider with practices across the UK and beyond.
- Benefits: Enjoy health cash plans, life assurance, generous leave, and discounts on services.
- Why this job: Make a real difference in the lives of pets and their owners in a caring environment.
- Qualifications: Excellent customer service skills and a love for animals are essential; previous experience is a plus.
- Other info: Full-time role with opportunities for growth in a supportive team.
The predicted salary is between 20000 - 28000 £ per year.
Medivet Hemel Hempstead, England, United Kingdom
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Medivet Hemel Hempstead, England, United Kingdom
2 weeks ago Be among the first 25 applicants
Join to apply for the Veterinary Receptionist role at Medivet
Calling all animal lovers! Do you love spending time with animals as much as you do with customers?
This is an opportunity to make a real difference to every pet and every client – yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments.
You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.
If this sounds like you, click Apply – our friendly team is looking forward to meeting you!
- Location: Hemel Hempstead, Hertfordshire (Risedale Road)
- 40 hours a week and some weekends
Key Benefits
- Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person should you feel you need support.
- 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
- An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
- Interest free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.
Role Accountabilities
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In This Role You Will
- Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
- Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
- Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
- Ensure appointment slots are available for clients to book online.
- Carry out reception duties, greeting clients on arrival, and updating records.
- Process any repeat prescription order requests.
- Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
- Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills And Experience
- Excellent client facing and reception skills.
- Experience of working as part of a team and building positive working relationships.
- Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
- Able to prioritise a range of tasks and own workload.
- Good numeracy skills, with the ability to manage payments and cash up.
- Experience in using online appointment booking systems.
- Administration skills and experience
- Trustworthy and responsible
- Desirable:
- Previous veterinary receptionist experience.
- Social media/website content management.
About Us
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.
We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.
This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
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Employment type
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Health Care Provider
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Veterinary Services
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Veterinary Receptionist employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terms and procedures. This will not only help you communicate effectively with the team but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with pet owners in your community. Volunteering at local animal shelters or pet events can provide valuable experience and demonstrate your passion for animal care.
✨Tip Number 3
Research Medivet's values and mission. Understanding their commitment to exceptional care will allow you to align your responses and showcase how you can contribute to their goals during the interview.
✨Tip Number 4
Network with current or former veterinary receptionists. They can provide insights into the role and share tips on what Medivet looks for in candidates, giving you an edge in your application process.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous roles related to veterinary care. Emphasise your organisational skills and ability to handle emergencies calmly.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and customer service. Mention specific experiences that demonstrate your skills in managing appointments and handling payments, as these are key responsibilities of the role.
Highlight Relevant Skills: In your application, clearly outline your client-facing skills, ability to work under pressure, and any experience with online appointment systems. These are crucial for the Veterinary Receptionist position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important in a reception role.
How to prepare for a job interview at Medivet
✨Show Your Passion for Animals
Make sure to express your genuine love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the team at Medivet.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've handled customer interactions in the past. Highlight situations where you remained calm under pressure or resolved conflicts, as these skills are crucial for a Veterinary Receptionist.
✨Familiarise Yourself with Veterinary Terminology
Brush up on basic veterinary terms and procedures. This knowledge will not only impress your interviewers but also show that you're serious about the role and ready to engage with clients effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the practice and its values. Inquire about their approach to client care or how they support their staff, which demonstrates your interest in being part of their team.
