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- Tasks: Join our team as a Veterinary Receptionist, supporting vets and caring for clients and pets.
- Company: Medivet is a leading veterinary care provider with practices across the UK and abroad.
- Benefits: Enjoy 31 days of annual leave, health cash plans, and discounts on services.
- Why this job: Make a positive impact in a supportive environment while working with passionate animal lovers.
- Qualifications: Excellent customer service skills and a love for animals are essential; previous experience is a plus.
- Other info: This role offers a National Living Wage for those over 21 and a 6% location uplift.
The predicted salary is between 20000 - 30000 £ per year.
We are seeking a full-time Veterinary Receptionist (Client Care Assistant) to join our Stoke Newington practice for 40 hours a week. This role will be supporting a team of Veterinary Surgeons, Nurses, and Veterinary Care Assistants. We believe in exceptional care for both our patients and clients.
As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during, and after every visit. Although you don’t need to have hands-on experience working with pets, a love of animals and their welfare is essential. From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas always look their best.
This role will be National Living Wage if you’re aged 21 or over. National Minimum Wage if you’re aged under 21. This role is entitled to an additional location uplift of 6%. Health cash plan from day one (covering dental, physio, and optical services) with 24/7 Private GP Service. Life Assurance 3 x salary. Access to 24-hour counselling by phone or in person should you feel you need support. 31 days’ annual leave (including Bank Holidays) rising to 36 with length of service. An additional ‘Day for You’, a paid day’s leave for you to use as you wish. Interest-free Season Ticket Loan. Cycle to Work scheme. Discounts on Medivet products and services.
Role Accountabilities:
- Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
- Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
- Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
- Ensure appointment slots are available for clients to book online.
- Carry out reception duties, greeting clients on arrival, and updating records.
- Process any repeat prescription order requests.
- Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
- Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills and Experience:
- Excellent client-facing and reception skills.
- Experience of working as part of a team and building positive working relationships.
- Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
- Able to prioritise a range of tasks and own workload.
- Good numeracy skills, with the ability to manage payments and cash up.
- Experience in using online appointment booking systems.
- Administration skills and experience.
- Trustworthy and responsible.
- Previous veterinary receptionist experience.
- Social media/website content management.
About Us:
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany, and Spain. We’re proud to support a large, connected, and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team. This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
Why work here?
Medivet is a family of passionate, supportive, and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.
Get In Touch
Introduce yourself to our recruiters and we’ll get in touch if there’s a role that seems like a good match.
Veterinary Receptionist employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Veterinary Receptionist. Understanding the day-to-day tasks, such as managing appointments and handling payments, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This role requires excellent client care, so being able to discuss your experience will set you apart.
✨Tip Number 3
Research Medivet's values and mission. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable for your application process.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Veterinary Receptionist. Emphasise your customer service skills, ability to handle busy environments, and any previous experience in reception or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and your commitment to providing exceptional client care. Mention specific examples of how you've demonstrated these qualities in past roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as client-facing abilities, teamwork, and good numeracy skills. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medivet
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will demonstrate your genuine interest in animal welfare.
✨Highlight Your Customer Service Skills
Since the role involves excellent client care, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you've handled difficult situations or provided exceptional service in the past.
✨Familiarise Yourself with the Practice
Research Medivet and its values before the interview. Understanding their commitment to exceptional care will help you align your answers with their mission and show that you're a good fit for their team.
✨Prepare for Common Receptionist Scenarios
Think about common scenarios you might face as a veterinary receptionist, such as managing busy phone lines or dealing with emergency appointments. Prepare responses on how you would handle these situations effectively.
