Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome clients and pets, manage appointments, and handle payments with a smile.
- Company: Join Medivet, a leading veterinary care provider with a caring community.
- Benefits: Health cash plan, life assurance, 5 weeks leave, and discounts on services.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Great customer service skills and a love for animals are essential.
- Other info: Dynamic team environment with opportunities for growth and development.
Overview
Calling all animal lovers! Do you love spending time with animals as much as you do with customers?
This is an opportunity to make a real difference to every pet and every client – yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments. You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.
30 hours a week based at the Dinas Powys practice.
If this sounds like you, click Apply – our friendly team is looking forward to meeting you!
Key Benefits
- Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person should you feel you need support.
- 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
- An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
- Interest free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.
Role Accountabilities
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In This Role You Will
- Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
- Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
- Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
- Ensure appointment slots are available for clients to book online.
- Carry out reception duties, greeting clients on arrival, and updating records.
- Process any repeat prescription order requests.
- Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
- Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills And Experience
- Excellent client facing and reception skills.
- Experience of working as part of a team and building positive working relationships.
- Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
- Able to prioritise a range of tasks and own workload.
- Good numeracy skills, with the ability to manage payments and cash up.
- Experience in using online appointment booking systems.
- Administration skills and experience
- Trustworthy and responsible
Desirable
- Previous veterinary receptionist experience.
- Social media/website content management.
About Us
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain. We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.
#J-18808-Ljbffr
Veterinary Receptionist employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Medivet and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to provide exceptional care.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first face clients see, think about how you can make them feel welcome. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed busy schedules or handled multiple tasks at once. This will demonstrate that you can keep things running smoothly at the reception.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly team at Medivet. Don’t miss out on this opportunity!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Love for Animals: Make sure to highlight your passion for animals in your application. We want to see that genuine love for pets and how it drives you to provide exceptional care to both our furry friends and their owners.
Be Organised and Detail-Oriented: Since you'll be managing appointments and handling payments, it's crucial to demonstrate your organisational skills. Share examples of how you've successfully managed multiple tasks in previous roles – we love a well-structured application!
Customer Service is Key: Your ability to connect with clients is super important. Use your application to showcase your customer service experience and how you’ve handled challenging situations with a calm and friendly approach. We’re all about making every interaction count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to meet you!
How to prepare for a job interview at Medivet
✨Know Your Stuff About Animals
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds or pet care tips can show your genuine love for animals, which is crucial for this role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled difficult customer situations in the past. This will demonstrate your ability to remain calm under pressure and your commitment to providing exceptional client care.
✨Get Familiar with Appointment Systems
If you have experience with online booking systems, be ready to discuss it. If not, do a bit of research on how these systems work, as it shows you're proactive and willing to learn.
✨Practice Your Organisational Skills
Think of ways you've successfully managed multiple tasks at once. Being organised is key in this role, so share specific strategies you use to keep everything running smoothly.
