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For Companies At a Glance
- Tasks: Welcome clients and pets, manage appointments, and handle payments with a smile.
- Company: Join Medivet, a leading veterinary care provider with a caring culture.
- Benefits: Health cash plan, life assurance, 5 weeks annual leave, and discounts on services.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Great customer service skills and a love for animals are essential.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Calling all animal lovers! Do you love spending time with animals as much as you do with customers?
This is an opportunity to make a real difference to every pet and every client – yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments.
You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.
40 hours a week and some weekends and bank holidays, this is based at the Hampstead Garden Suburb practice.
If this sounds like you, click Apply – our friendly team is looking forward to meeting you!
Key Benefits
- Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person should you feel you need support.
- 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
- An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
- Interest free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.
Role Accountabilities
- Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In This Role You Will
- Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
- Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
- Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
- Ensure appointment slots are available for clients to book online.
- Carry out reception duties, greeting clients on arrival, and updating records.
- Process any repeat prescription order requests.
- Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
- Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills And Experience
- Excellent client facing and reception skills.
- Experience of working as part of a team and building positive working relationships.
- Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
- Able to prioritise a range of tasks and own workload.
- Good numeracy skills, with the ability to manage payments and cash up.
- Experience in using online appointment booking systems.
- Administration skills and experience
- Trustworthy and responsible
Desirable
- Previous veterinary receptionist experience.
- Social media/website content management.
About Us
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.
We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.
This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
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Veterinary Receptionist employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Medivet and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to provide exceptional care.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first face clients see, it's crucial to demonstrate your friendly and calm demeanour. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks in previous roles. This will highlight your ability to keep the reception area running smoothly, even during busy times.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen to join our Medivet family right from the start!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Animals: Let your love for animals shine through in your application! Share any relevant experiences you have with pets or in a veterinary setting. We want to see that genuine enthusiasm for animal care and customer service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight the skills mentioned in the job description. We’re looking for organised, friendly individuals who can handle emergencies calmly, so emphasise those traits!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially in a busy reception environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to meet you!
How to prepare for a job interview at Medivet
✨Show Your Love for Animals
Make sure to express your genuine passion for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters. This will help demonstrate that you truly care about the role and the well-being of the animals you'll be working with.
✨Highlight Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've provided excellent customer service in the past. Think of situations where you remained calm under pressure or resolved conflicts diplomatically. This will show that you're ready to handle the busy reception area.
✨Familiarise Yourself with the Practice
Do a bit of research on Medivet and its values before the interview. Understanding their commitment to exceptional care and community involvement will allow you to align your answers with their mission, making you a more appealing candidate.
✨Prepare for Practical Scenarios
Be ready to discuss how you would manage specific situations, like handling emergency appointments or processing payments. Practising these scenarios can help you feel more confident and show that you can think on your feet, which is crucial for a veterinary receptionist.
