At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing client calls and appointments.
- Company: Join a caring team at a leading veterinary practice in Redruth and Camborne.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off just for you.
- Other info: Flexible hours with opportunities for growth and learning in a dynamic team.
- Why this job: Make a real difference in pet care while developing your skills in a supportive environment.
- Qualifications: Exceptional client care skills and experience with appointment booking systems preferred.
The predicted salary is between 22000 - 26000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This role will consist of 4 weekdays across Redruth and Camborne sites and 1:3 Saturday mornings.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you: You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing: Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Veterinary Client Care Specialist (Reception & Booking) in Redruth employer: Medivet
Join a compassionate and supportive team as a Veterinary Client Care Specialist in Redruth and Camborne, where your role is pivotal in delivering exceptional client care. We prioritise your wellbeing with a comprehensive health cash plan, generous annual leave, and unique benefits like an extra paid day off just for you. Our culture fosters growth and collaboration, ensuring you feel valued while making a meaningful impact in the lives of our clients and their pets.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Care Specialist (Reception & Booking) in Redruth
✨Tip Number 1
Make sure to research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to client care and reception skills. We all know how important first impressions are, so being prepared will help you shine when it’s your turn to speak.
✨Tip Number 3
Don’t forget to showcase your teamwork skills! Share examples of how you've worked collaboratively in previous roles, as this is key for a position that values support and cooperation among colleagues.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Veterinary Client Care Specialist (Reception & Booking) in Redruth
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills, experience with appointment booking systems, and any veterinary background you have. We want to see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show your personality while keeping it professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Veterinary Client Care Specialist. Familiarise yourself with the tasks mentioned in the job description, like managing appointments and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact, your ability to connect with clients is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve handled difficult clients or triaged urgent requests, as these will highlight your skills in a real-world context.
✨Demonstrate Team Spirit
This role requires collaboration with colleagues, so be ready to discuss how you work within a team. Share experiences where you’ve supported your teammates or contributed to a positive work environment. This will show that you’re not just a great individual contributor but also a team player.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows your genuine interest in the practice and helps you assess if it’s the right fit for you.
