At a Glance
- Tasks: Be the friendly face for clients, managing calls and appointments with care.
- Company: Join a supportive veterinary practice that values teamwork and client care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours with opportunities for professional development and support.
- Why this job: Make a real difference in clients' lives while growing your career.
- Qualifications: Excellent reception skills and a passion for client care are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This role will consist of 4 weekdays across Redruth and Camborne sites and 1:3 Saturday mornings.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you: You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing: Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Redruth employer: Medivet
As a Client Care Assistant at our Redruth and Camborne sites, you will join a supportive team dedicated to delivering exceptional care to clients and patients. We prioritise your wellbeing with a comprehensive health cash plan, generous annual leave, and unique benefits like an extra paid day off just for you. Our work culture fosters growth and collaboration, making it an ideal environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant in Redruth
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the practice.
✨Tip Number 2
Practice your communication skills! As a Client Care Assistant, you'll be the first point of contact. Role-play with a friend to nail those client interactions before the interview.
✨Tip Number 3
Show off your flexibility! Highlight any experiences where you adapted to changes or handled pressure well. This will resonate with the team’s need for someone who can stay calm under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you’re keen and helps keep you on their radar. Remember, we’re rooting for you!
We think you need these skills to ace Client Care Assistant in Redruth
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills, numeracy abilities, and any experience with appointment booking systems. We want to see how you fit into our team!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using bullet points and short paragraphs. This helps us quickly see your qualifications and makes a great first impression.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks like managing appointments and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your excellent reception skills. Prepare examples of how you've successfully handled client interactions in the past, especially under pressure. This will show that you're ready to make a real difference.
✨Demonstrate Flexibility and Team Spirit
The job requires someone who can adapt and work well within a team. Be ready to discuss situations where you've collaborated with others or adjusted to changing circumstances. This will prove that you're a team player who fits well with their supportive environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the practice and its culture. Inquire about their approach to client care or how they support their staff's wellbeing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
