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- Tasks: Be the friendly face of our practice, managing client calls and appointments.
- Company: Join Medivet Balderton, a caring and supportive veterinary team.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours and a dynamic team environment await you!
- Why this job: Make a real difference in clients' lives while growing your career.
- Qualifications: Exceptional client care skills and experience with appointment systems.
The predicted salary is between 12 - 15 £ per hour.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Medivet Balderton are growing and seeking a part‑time Client Care Assistant to become part of their team. This position is for 25 hours per week.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you:
- You’re skilled at providing exceptional client facing care, with excellent reception skills.
- You’ll have good numeracy skills, with experience of using online appointment booking systems.
- You’re a team player who wants to make a real difference in a practice that values and supports you.
- We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn.
- Previous veterinary receptionist experience is desirable.
What you’ll be doing:
- Carry out reception duties, greeting clients on arrival, and updating records.
- Triage the impact of emergency appointments, contacting clients and rearranging as needed.
- Manage the practice diary to ensure appointment availability is optimised to team skillset.
- Answer client phone calls and manage messages.
- Ensure appointment slots are available for clients to book online.
- Process any repeat prescription order requests.
- Work collaboratively within a supportive team.
Part-time Client Care Assistant employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Client Care Assistant
✨Tip Number 1
Make sure to research Medivet Balderton before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your reception skills! Since you'll be the first point of contact, role-play common scenarios with a friend. This will help you feel more confident when handling client calls and visits.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've collaborated with others in previous roles. Medivet values team players, so let them know you’re ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online systems, which is key for this role.
We think you need these skills to ace Part-time Client Care Assistant
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Client Care Assistant role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Highlight Your Team Spirit: We love team players! In your application, mention instances where you’ve worked collaboratively with others. This shows us that you’re not just about individual success but also about supporting your colleagues.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Medivet
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your exceptional client-facing skills. Prepare examples from your past experiences where you've provided excellent customer service or handled difficult situations with grace. This will show that you're ready to make a real difference.
✨Demonstrate Team Spirit
Being a team player is key in this role. Think of instances where you've worked collaboratively with others, especially in high-pressure situations. Share these stories during your interview to illustrate how you can contribute positively to the Medivet Balderton team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the practice and its culture. Ask about their approach to client care or how they support their staff's wellbeing. This shows your genuine interest in the position and helps you assess if it's the right fit for you.