At a Glance
- Tasks: Be the friendly face of our practice, managing client calls and appointments with care.
- Company: Join a supportive veterinary team dedicated to exceptional client care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off just for you.
- Other info: Flexible hours and a chance to work in a caring, team-oriented atmosphere.
- Why this job: Make a real difference in clients' lives while growing your skills in a dynamic environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you: You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing: Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Part time Client Care Assistant in Nottingham employer: Medivet
As a Part Time Client Care Assistant at our practice, you will join a supportive and dynamic team dedicated to delivering exceptional care to clients and patients. We prioritise your wellbeing with comprehensive benefits including a Health Cash Plan from day one, generous annual leave, and additional perks like a paid 'Day for You'. Our culture fosters growth and learning, making it an ideal environment for those looking to make a meaningful impact in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Part time Client Care Assistant in Nottingham
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with what a Client Care Assistant does, especially the reception duties and client interaction. This will help you shine during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being able to convey warmth and professionalism is key. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a CCA. This can give you an edge and help you tailor your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to make a difference in client care.
We think you need these skills to ace Part time Client Care Assistant in Nottingham
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in their experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills, numeracy abilities, and any experience with appointment booking systems. We want to see how you fit into our team!
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients. Be ready to share examples of how you've provided exceptional client care in the past. Highlight your ability to stay calm under pressure and how you’ve handled challenging situations with grace.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around triaging emergency appointments or managing a busy reception. Think of specific scenarios from your experience where you successfully prioritised tasks or resolved conflicts.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics or how they support ongoing training and development. This shows your genuine interest in the practice and your desire to grow within the role.
