At a Glance
- Tasks: Manage client phone calls, greet clients, and triage emergency appointments.
- Company: Medivet Alfreton is dedicated to delivering exceptional care to clients and patients.
- Benefits: Enjoy 5 weeks of annual leave, a Health Cash Plan, and additional paid days off.
- Other info: Work includes 1 in 10 weekends and 1-2 bank holidays per year.
- Why this job: Join a supportive team where your skills in client care truly make a difference.
- Qualifications: Experience in veterinary reception and excellent numeracy skills are preferred.
The predicted salary is between 28200 - 29432 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support: Cycle to Work, Season Ticket loans, Discounts on Medivet products and services
About you:
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
- Work 1 in 10 weekends at Medivet Alfreton
- 1-2 bank holidays per year
Full-time Client Care Assistant in Nottingham employer: Medivet
Medivet Alfreton offers a Health Cash Plan from day one and 24/7 counselling support. The team values exceptional client care and provides a supportive environment for professional growth.
