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- Tasks: Be the friendly face of our practice, managing client calls and appointments with care.
- Company: Join a supportive veterinary team dedicated to exceptional client care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Ideal for those who love interaction and want to grow in a stable role.
- Why this job: Make a real difference in clients' lives while thriving in a dynamic environment.
- Qualifications: Strong communication skills and experience in client-facing roles are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This is a front‑of‑house, receptionist‑based role and is not a progressive position, making it ideal for someone who enjoys client interaction and thrives in a consistent role.
The successful candidates will be highly organised, able to manage a busy workload, and remain calm and efficient under pressure. Strong communication and teamwork skills are essential.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra "Day for You", a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you: You’re skilled at providing exceptional client‑facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Loughborough employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Loughborough
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Client Care Assistant, you'll be chatting with clients all day. Role-play common scenarios with friends or family to boost your confidence before the big day.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy workloads in the past. This will help us see that you can keep calm and efficient under pressure.
✨Tip Number 4
Be ready to demonstrate teamwork! Share stories about how you've collaborated with others in previous roles. We want to know you're a team player who can make a real difference in our practice.
We think you need these skills to ace Client Care Assistant in Loughborough
Some tips for your application 🫡
Show Your Client Care Skills: Make sure to highlight your experience in client-facing roles. We want to see how you've delivered exceptional care in the past, so share specific examples that showcase your communication and organisational skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention how your skills align with the responsibilities of a Client Care Assistant.
Keep It Clear and Concise: When writing your application, clarity is key. We appreciate well-structured applications that are easy to read. Avoid jargon and keep your sentences straightforward to make a great impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medivet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role is all about client interaction, be prepared to showcase your communication skills. Practice answering common questions clearly and confidently. You might even want to role-play with a friend to get comfortable with the types of scenarios you could face.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team during the interview. Share examples from your past experiences where you collaborated effectively with colleagues. This will show that you’re not just a great individual contributor but also a supportive team player.
✨Stay Calm Under Pressure
The job can get busy, so it’s important to convey your ability to remain calm under pressure. Think of a time when you had to manage multiple tasks at once and explain how you handled it. This will reassure the interviewer that you can thrive in a fast-paced environment.