At a Glance
- Tasks: Support clinic operations, manage recruitment, and ensure compliance across multiple locations.
- Company: Join a leading veterinary network dedicated to operational excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in animal care while developing your management skills.
- Qualifications: 3+ years in operations or multi-site coordination; GCSEs in English and Maths.
The predicted salary is between 35000 - 45000 £ per year.
The Ops Support Manager is the key liaison for day‑to‑day clinic operations, ensuring timely resolution of issues and proactive support for our Partners and Lead Vets. This role has no direct line management responsibility but supports the clinics by maintaining operational excellence, coordinating recruitment and onboarding, resource planning and rotas, managing maintenance issues and ensuring compliance across all assigned clinics. Working closely with the Network Administrator and wider network team, the Ops Support Manager drives consistency, responsiveness and high standards across the network. They support local Practice Managers with support from their assigned clinics as required for the 24hr clinics. This role works on a rotation (including approximately 1 in 6 weekends), ensuring the network is always covered for any requests over the weekend by at least one Ops Support Manager.
Key Responsibilities
- Operational Excellence
- Visit each clinic at least fortnightly, acting as the primary contact, supporting operational queries for Partners and Lead Vets, escalating to Network Partner and Network Director as required.
- Support cascade of actionable communications from the centre to the clinics.
- Ensure clinic teams log complaints and resolve them effectively within 15 days, liaising with the Head of Ops Admin as required.
- Ensure clinics are holding meetings covering critical topics and communicate effectively as a team.
- Support clinics by ensuring transfers are managed effectively between hub & spokes and referral centres.
- Escalate risks and opportunities to Network Partner/Network Director.
- Recruitment & Onboarding
- Action recruitment requests and organise interviews under the direction of the Partner, Lead Vet, Network Partner and Network Director.
- Ensure clinic teams are supported with setting up new starters on schedules and completing an excellent onboarding experience.
- Coordinate BP launch days and support onboarding activities.
- Resource Planning & Rotas
- Complete and maintain clinic rotas 6 months in advance, in collaboration with the Network Administrator.
- Create and manage ongoing changes to schedules, ensuring full coverage and requesting locum cover as required.
- Support Network Administrators in scheduling BH and weekend cover for hubs across the network.
- Track and process leave requests and absences on Workday, once approved by the Partner or Lead Vet, arranging cover and liaising with the Network Administrator.
- Ensure accurate payroll submission, including outstanding timesheets, approval of locally agreed overtime rates, one‑time payments and cross‑branch working.
- Check Workday dashboard daily for notifications or tasks to be actioned.
- Facilities & Maintenance
- Support logging and managing maintenance jobs as required by the clinics.
- Support clinics in events of incidents and crisis management, escalating issues to Network Partner/Director as required.
- Oversee accommodation administration, ensuring smooth operations and issue resolution.
- Compliance and Health & Safety
- Check H&S actions are completed on time across all assigned clinics, against Evotix records, including:
- Radiation and laser safety
- Risk assessments (RA)
- Visitor logs
- Fire safety
- Accident and incident reporting
- First aid provision
- H&S policies
- Water safety and audits
- Inventory & Finance
- Approve invoices promptly, checking against purchase orders on D365.
- Review stock management processes, as per Medivet guidelines, escalating any issues to Network Director/Network Partner.
- Support stock take approval processes as required.
- Approve aged IBDC requests, liaising with clinics on specific details.
Key Relationships
- Network Partner (Direct Report)
- Network Director (Dotted Line)
- Partners and Lead Vets
- Network Administrator
Skills, Knowledge & Experience
- Technical / Non‑Technical Skills
- Strong organisational and planning skills, with the ability to manage multiple clinics effectively.
- Excellent communication and relationship‑building skills to engage with Partners, Lead Vets and support teams.
- High attention to detail and accuracy in rotas, payroll and compliance documentation.
- Confident using operational systems such as Workday, D365, and MS Excel and Outlook.
- Proactive problem‑solving and decision‑making abilities, with strong accountability and follow‑through.
- Resilient and adaptable in a fast‑paced, field‑based environment.
- Deep Functional / Industry Understanding
- Solid understanding of operational delivery within a veterinary, healthcare or multi‑site service environment.
- Knowledge of clinical operations including rota planning, resource allocation, recruitment coordination and onboarding.
- Familiarity with Health & Safety and compliance processes.
- Awareness of financial and inventory control processes.
- Understanding of people processes.
- Length of Experience / Specific Previous Examples
- Typically 3+ years’ experience in an operations, field management or multi‑site coordination role.
- Proven experience supporting service delivery teams across multiple locations.
- Qualifications Required
- GCSEs (or equivalent) in English and Maths (essential).
- Full UK driving licence required for field‑based travel.
Operations Support Manager - Islington area in London employer: Medivet
As an Operations Support Manager in the Islington area, you will thrive in a dynamic and supportive work environment that prioritises operational excellence and employee development. Our company fosters a culture of collaboration and innovation, offering comprehensive training and growth opportunities while ensuring a healthy work-life balance with flexible scheduling. Join us to make a meaningful impact in the veterinary healthcare sector, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager - Islington area in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the veterinary and healthcare sectors. Attend local events or join online forums where you can meet potential employers and learn about job openings before they’re even advertised.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to clinics or companies you’re interested in. A friendly email or a quick call can go a long way in showing your enthusiasm and might just land you an interview.
✨Tip Number 3
Prepare for interviews by researching the company and understanding their operations. Familiarise yourself with their values and how they align with your skills. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Operations Support Manager - Islington area in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Ops Support Manager role. Highlight your experience in operational delivery, recruitment coordination, and any relevant multi-site management skills. We want to see how you can bring operational excellence to our clinics!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the key responsibilities, like managing rotas or supporting clinic teams. Let us know how you can drive consistency and high standards across our network.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your proactive problem-solving abilities. Share examples of how you've tackled challenges in previous roles, especially in fast-paced environments. We love candidates who can think on their feet and take accountability!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Medivet
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of the Ops Support Manager role. Familiarise yourself with operational excellence, recruitment processes, and compliance standards. This will help you answer questions confidently and demonstrate your knowledge of the veterinary or healthcare environment.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice your communication skills. Prepare examples of how you've effectively communicated in past roles, especially in resolving issues or coordinating with teams. This will highlight your ability to build relationships and support clinic operations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to manage multiple priorities or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Organisational Skills
As an Ops Support Manager, you'll need strong organisational skills. Bring examples of how you've managed schedules, rotas, or resources in previous roles. Discuss any tools or systems you've used, like Workday or D365, to show you're prepared for the operational demands of the job.
