At a Glance
- Tasks: Be the friendly face of our practice, managing client calls and ensuring exceptional care.
- Company: Join a supportive veterinary team dedicated to making a difference.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible shifts with opportunities for growth and learning in a caring team.
- Why this job: Make a real impact in clients' lives while developing your skills in a dynamic environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 24000 - 28000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. 1 in 4 weekends carried out at the Kensington 24 hour hospital also 8 hour shifts, some bank holiday shifts (usually 1-2 per year).
Your benefits
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant (CCA) in London employer: Medivet
As a Client Care Assistant at our Kensington 24-hour hospital, you will join a supportive and dynamic team dedicated to delivering exceptional care to clients and patients. We prioritise employee wellbeing with a comprehensive health cash plan, generous annual leave, and unique benefits like an extra paid day off just for you. Our culture fosters growth and collaboration, making it an ideal environment for those looking to make a meaningful impact in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (CCA) in London
✨Tip Number 1
Get to know the company! Research Medivet and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Assistant, you'll be the first point of contact. Role-play with a friend or family member to get comfortable with greeting clients and handling phone calls.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've handled pressure in past roles. Share examples of when you prioritised tasks effectively, especially in busy environments like a veterinary practice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Medivet.
We think you need these skills to ace Client Care Assistant (CCA) in London
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in their experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Client Care Assistant role. Highlight your reception skills, numeracy abilities, and any experience with appointment booking systems to show us you’re the perfect fit!
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing appointments and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your excellent reception skills. Prepare examples from your past experiences where you've successfully handled client interactions, especially under pressure. This will show that you can remain calm and professional in a busy environment.
✨Demonstrate Team Spirit
Being a team player is key in this role. Think of instances where you've collaborated effectively with colleagues to achieve a common goal. Share these stories during your interview to illustrate how you can contribute positively to the practice's supportive environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the practice and its culture. Ask about their approach to client care or how they support their staff's wellbeing. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
