At a Glance
- Tasks: Be the friendly face of our practice, managing client calls and ensuring exceptional care.
- Company: Join a supportive veterinary team that values your contributions.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours and a dynamic team atmosphere await you!
- Why this job: Make a real difference in clients' lives while growing your career in a caring environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Knowsley employer: Medivet
As a Client Care Assistant at our practice, you will join a supportive and dynamic team dedicated to delivering exceptional care to our clients and their pets. We prioritise your wellbeing with comprehensive benefits including a Health Cash Plan, generous annual leave, and additional perks like a paid 'Day for You' and discounts on our services. Our culture fosters growth and learning, ensuring that you not only contribute to meaningful work but also develop your skills in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant in Knowsley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the practice. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your client care skills and how you handle pressure. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your soft skills! As a Client Care Assistant, your ability to communicate and empathise is key. During your interview, share specific examples of how you've provided exceptional care in past roles. This will demonstrate your fit for the position and your commitment to client satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Assistant in Knowsley
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in their experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills and any experience with appointment booking systems, as these are key for the Client Care Assistant role.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing appointments and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your communication skills. Prepare examples of how you've successfully handled client interactions in the past, especially under pressure. This will show that you can remain calm and professional, which is essential for this position.
✨Demonstrate Team Spirit
This role requires collaboration with colleagues, so be ready to discuss your experience working in a team. Share specific instances where you contributed to a positive team environment or helped a colleague out. This will illustrate that you're not just a lone wolf but someone who values teamwork.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they support employee wellbeing. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
