At a Glance
- Tasks: Be the friendly face of our practice, managing client calls and ensuring exceptional care.
- Company: Join a supportive veterinary team that values your contributions.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours with opportunities for professional development and team collaboration.
- Why this job: Make a real difference in clients' lives while growing your career in a caring environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 28200 - 29432 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
The working week will be:
- Monday: 9am - 7pm
- Tuesday: 3pm - 7pm
- Wednesday: 3pm - 7pm
- Thursday: 3pm - 7pm
- Friday: 9am - 7pm
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing: Health Cash Plan from day one, 24/7 counselling and wellbeing support
- Life Assurance: 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra “Day for You”, a paid day off just for you
- Additional support: Cycle to Work, Season Ticket loans, Discounts on Medivet products and services
About you:
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Exeter employer: Medivet
As a Client Care Assistant at our practice, you will join a supportive and dynamic team dedicated to delivering exceptional care to our clients and their pets. We prioritise employee wellbeing with comprehensive benefits including a Health Cash Plan, generous annual leave, and unique perks like an extra paid day off just for you. Our culture fosters growth and collaboration, making it an ideal environment for those looking to make a meaningful impact in veterinary care.
