Veterinary Receptionist in Enfield

Calling all animal lovers! Do you love spending time with animals as much as you do with customers? This is an opportunity to make a real difference to every pet and every client – you’ll be the first face to greet them. In addition to looking after the reception area and ensuring a great welcome for our clients, you’ll handle payments, process repeat prescription requests and manage appointments. You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.

40 hours a week, Monday – Friday. There will be early, middle and late shifts. You will work 1–5 full weekends with time off in lieu, share of Bank Holidays with a holiday replacement day each time. This role is based at the Enfield 24 hour practice.

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24‑hour counselling by phone or in person should you need support.
• 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.

• Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
• Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
• Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
• Ensure appointment slots are available for clients to book online.
• Carry out reception duties, greeting clients on arrival, and updating records.
• Process any repeat prescription order requests.
• Be an advocate of the Medivet Healthcare Plan, and complete relevant sign‑up documentation with clients.
• Ensure online practice information is up to date, with accurate opening hours and current colleagues.

• Excellent client facing and reception skills.
• Experience of working as part of a team and building positive working relationships.
• Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
• Able to prioritise a range of tasks and own workload.
• Good numeracy skills, with the ability to manage payments and cash up.
• Experience in using online appointment booking systems.
• Administration skills and experience.
• Trustworthy and responsible.

• Previous veterinary receptionist experience.
• Social media/website content management.

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24‑hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain. We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strap‑line for us – we truly believe every interaction we have matters and that we can make a real difference. Being part of Medivet means being part of a forward‑thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team. Join us and be part of our exciting plans for the future.