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- Tasks: Be the friendly face of our practice, managing client calls and appointments with care.
- Company: Join a supportive veterinary team dedicated to exceptional client care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Why this job: Make a real difference in clients' lives while growing your career in a caring environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
- Other info: Flexible hours and a dynamic team atmosphere await you!
The predicted salary is between 24000 - 36000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Crawley employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Crawley
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and how they support their team can help you connect your skills to what they’re looking for. Plus, it shows you’re genuinely interested!
✨Tip Number 2
Practice your communication skills! As a Client Care Assistant, you’ll be the first point of contact, so being able to convey warmth and professionalism is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Care Assistant in Crawley
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills, numeracy abilities, and any experience with appointment booking systems. We want to see how you fit into our team!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using bullet points and short paragraphs. This helps us quickly see your qualifications and makes a great first impression.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing appointments and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your communication skills. Prepare examples of how you've successfully handled client interactions in the past, especially in challenging situations. This will show that you're calm under pressure and can provide the support clients need.
✨Demonstrate Team Spirit
This role requires collaboration with colleagues, so be ready to discuss your experience working in a team. Share specific instances where you contributed to a positive team environment or helped a colleague out. This will illustrate that you're not just a lone wolf but someone who values teamwork.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewer. Inquire about the team dynamics, training opportunities, or how they support employee wellbeing. This shows your genuine interest in the company and helps you assess if it's the right fit for you.