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- Tasks: Provide exceptional client care and manage reception duties in a supportive team.
- Company: A caring veterinary practice that values its staff and clients.
- Benefits: Generous annual leave, health cash plan, and additional paid day off.
- Why this job: Make a real difference in pet care while developing your skills.
- Qualifications: Excellent reception skills and experience with appointment booking systems.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Colchester employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Colchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your client care skills and how you handle pressure – that’s what they’re looking for!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Don’t forget to apply through our website for the best chance!
We think you need these skills to ace Client Care Assistant in Colchester
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in reception duties and how you’ve made a difference in previous roles.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your numeracy skills and experience with online appointment booking systems, as these are key for the Client Care Assistant role.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing appointment bookings and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role is client-facing, it's crucial to highlight your exceptional communication skills. Prepare examples of how you've successfully interacted with clients in the past, especially in high-pressure situations. This will show that you can remain calm and professional when it matters most.
✨Demonstrate Team Spirit
Being a team player is key in this position. Think of instances where you've collaborated effectively with colleagues or contributed to a positive team environment. Sharing these experiences will illustrate that you're not just focused on individual success but also on supporting your team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the practice and its culture. Ask about their approach to client care or how they support their staff's wellbeing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
