Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our practice, providing exceptional care and support to clients and patients.
- Company: Join a caring team dedicated to making a difference in veterinary care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off just for you.
- Why this job: Make a real impact while working in a supportive and dynamic environment.
- Qualifications: Excellent client care skills and experience with appointment booking systems.
- Other info: Flexible hours and opportunities for personal growth in a rewarding role.
The predicted salary is between 28800 - 43200 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Clinical Care Assistant employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Care Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the practice and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in client care and teamwork can make a real difference in their practice.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when meeting the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Clinical Care Assistant
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let us see your passion for providing exceptional client care. Share any relevant experiences that highlight your skills in delivering top-notch service, whether it's in a veterinary setting or elsewhere.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills, numeracy abilities, and any experience with appointment booking systems. We want to see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Medivet
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Clinical Care Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing appointments and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your communication skills. Prepare examples of how you've successfully interacted with clients or handled difficult situations in the past. This will show that you can remain calm under pressure and provide the exceptional care they’re looking for.
✨Demonstrate Team Spirit
This role requires a collaborative approach, so be ready to discuss your experience working in teams. Share specific instances where you contributed to a team’s success or supported colleagues. This will illustrate that you’re not just a lone wolf but someone who thrives in a supportive environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows your genuine interest in the practice and helps you assess if it’s the right fit for you.