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- Tasks: Provide exceptional client care and manage reception duties in a busy environment.
- Company: Join a well-established team dedicated to client support and care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours and a supportive team environment await you.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: Excellent reception skills and experience with appointment booking systems.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a 9‑month temporary Client Care Assistant to join our well‑established team. This is an ideal opportunity for someone who can hit the ground running and confidently take on a busy, client‑facing role. You will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you: You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant - PT Temporary Contract employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant - PT Temporary Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the practice. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your client care skills and how you handle busy situations. Confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when you walk into that interview room.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Client Care Assistant - PT Temporary Contract
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for the Client Care Assistant role.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in client-facing roles. We love seeing how your past experiences align with what we’re looking for, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences – it helps us see your strengths at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at Medivet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing appointments and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is client-facing, it's crucial to highlight your communication and interpersonal skills. Prepare examples from your past experiences where you've successfully handled client interactions or resolved issues. This will show that you can remain calm under pressure and provide the exceptional care they’re looking for.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with an upset client or managing a busy reception area. Think of scenarios from your previous roles and how you navigated them. This will demonstrate your problem-solving abilities and readiness to hit the ground running.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the practice's approach to client care. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.