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- Tasks: Be the friendly face of our practice, greeting clients and managing appointments.
- Company: Join a supportive veterinary team dedicated to exceptional client care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours, part-time role, and opportunities for personal growth.
- Why this job: Make a real difference in clients' lives while working in a caring environment.
- Qualifications: Excellent reception skills and a passion for client care are essential.
The predicted salary is between 12 - 15 £ per hour.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. 3 days per week.
Benefits
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant - Part Time employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant - Part Time
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and how they support their team can help you connect with them during the conversation. Plus, it shows you're genuinely interested in being part of their mission!
✨Tip Number 2
Practice your communication skills! As a Client Care Assistant, you'll be the first point of contact, so being able to convey warmth and professionalism is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! Share examples of how you've worked collaboratively in the past. This role is all about supporting each other, so showing that you can fit into their team dynamic is crucial.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Client Care Assistant - Part Time
Some tips for your application 🫡
Show Your Client Care Skills: Make sure to highlight your experience in providing exceptional client care. We want to see how you've made a difference in previous roles, so share specific examples that showcase your skills and dedication.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks like managing appointments and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your excellent reception skills. Prepare examples from your past experiences where you've successfully handled client interactions, especially in high-pressure situations. This will show that you're calm and capable under stress.
✨Demonstrate Team Spirit
This role requires a collaborative approach, so be ready to discuss how you work well within a team. Share specific instances where you've contributed to a team effort or supported colleagues, as this will illustrate your ability to fit into their supportive environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the practice and its culture. Inquire about their approach to client care or how they support their staff's wellbeing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.