At a Glance
- Tasks: Be the friendly face for clients, managing calls and appointments with care.
- Company: Join a supportive veterinary practice that values teamwork and client care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Part-time role with flexible hours and opportunities for professional development.
- Why this job: Make a real difference in clients' lives while growing your skills in a caring environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 12 - 15 € per hour.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This is a part time 20 hour per week position, 12 months fixed term starting in August 2026.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant- Maternity Cover employer: Medivet
As a Client Care Assistant at our practice, you will join a supportive and dynamic team dedicated to providing exceptional care to clients and their pets. We prioritise employee wellbeing with comprehensive benefits including a Health Cash Plan, generous annual leave, and additional perks like a paid day off just for you. Our culture fosters growth and learning, making this an ideal environment for those looking to make a meaningful impact in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant- Maternity Cover
✨Tip Number 1
Make sure you know the ins and outs of the role before your interview. Familiarise yourself with what a Client Care Assistant does, especially the reception duties and client interaction. This will help us see that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being able to convey warmth and professionalism is key. We recommend doing mock interviews with friends or family to get comfortable with common questions.
✨Tip Number 3
Show us your team spirit! Highlight any past experiences where you've worked collaboratively in a team. We love candidates who can demonstrate flexibility and a willingness to learn, so share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re proactive and keen on joining our team.
We think you need these skills to ace Client Care Assistant- Maternity Cover
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills and any experience with appointment booking systems, as these are key for the Client Care Assistant role.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Medivet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients. Prepare examples of how you've provided exceptional client care in the past. Think about situations where you’ve handled difficult conversations or gone the extra mile to help someone.
✨Demonstrate Your Team Spirit
This role requires collaboration with colleagues, so be ready to discuss how you work well in a team. Share experiences where you’ve supported your teammates or contributed to a positive work environment, showing that you’re a team player.
✨Stay Calm Under Pressure
The ability to remain calm during busy times is crucial. Prepare to talk about how you manage stress and prioritise tasks, especially in a fast-paced environment. Use specific examples to illustrate your problem-solving skills and flexibility.
